Summary: Provide technical customer support, diagnose issues with automotive knowledge, and ensure high-quality customer experience in a fast-paced environment. Highlights: 1. Provide technical customer support via phone, email, and/or chat 2. Diagnose and resolve issues using automotive technical knowledge 3. Collaborate with internal teams to escalate and resolve complex issues We are looking for a Spanish\-speaking Customer Support Technician with a background in automotive mechanics to join a specialist team based in Porto. In this role, you will provide technical support to end users, troubleshoot issues, and deliver a high\-quality customer experience in a fast\-paced environment. **What you will do:** * Provide technical customer support via phone, email, and/or chat * Diagnose and resolve issues using your automotive technical knowledge * Document cases accurately and follow established processes * Collaborate with internal teams to escalate and resolve complex issues * Ensure customer satisfaction at every interaction **What we are looking for:** * Spanish fluent (minimum C1\) — mandatory * Portuguese B2–C1 — mandatory * Previous experience as an automotive mechanic — mandatory * Minimum 12th grade / high school completion * Strong communication and problem\-solving skills * Ability to work independently and as part of a team **What we offer:** * Full\-time position based in Porto * On\-site during the first month; hybrid 50/50 model possible thereafter for autonomous profiles * Meal allowance of €12 per working day * Integration into a multicultural and dynamic team * Competitive salary
João Santos
Indeed · HR
João Santos
Indeed · HR
