Customer Service Advisors – Telecom Products

Description

Summary: We are recruiting Customer Service Advisors – Telecom Products to deliver high-quality customer service and efficiently manage customer inquiries. Highlights: 1. Provide high-quality customer service through multiple channels 2. Efficiently handle customer requests and resolve issues 3. Collaborate with the team to ensure customer satisfaction **Porto, Portugal \| On-site \| French \| Monday to Saturday: 07:00 – 19:00 (rotating shifts) \| Start: ASAP \| Permanent contract** ### **ABOUT THE POSITION:** We are recruiting **Customer Service Advisors – Telecom Products (French)** to join our client’s team in Porto. This is an excellent opportunity to grow within a dynamic environment. **Note:** Local candidates only (within a 30 km radius of Porto). No relocation support. ### **RESPONSIBILITIES:** — Provide high-quality customer service through multiple channels — Efficiently handle customer requests and resolve issues — Communicate with customers in French — Collaborate with the team to ensure customer satisfaction — Maintain accurate records of interactions ### **CANDIDATE PROFILE:** — Fluency in French (mandatory) — Strong communication and problem-solving skills — Customer-oriented mindset and attention to detail — Availability for rotating shifts, including Saturdays — Residence in the Porto region (within 30 km) **Legal requirements:** — EU citizenship OR Portuguese residence card — Valid NIF and NISS ### **WHAT WE OFFER:** — Base salary **x14 months** — Guaranteed bonus for 3 months: **€100 gross or more based on performance** — Meal allowance: **€9.60/day (net, meal card)** — Transport reimbursement up to **€40/month** — Welcome bonus: **€150 gross paid in the 4th month** — Permanent contract — International work environment with career development opportunities ### **INTERESTED?** Contact: **angelina.penkina@cbtalents.org**