Operations Planner

Description

Job Summary: Ensure daily planning and monitoring of operations, guaranteeing order management and service allocation, serving as a liaison point between teams. Key Highlights: 1. Daily planning and organization of operational activities. 2. Support in problem resolution and process improvement. 3. Liaison role between Operations and Commercial teams. Your Mission as an Operations Planner: Ensure daily planning and monitoring of operations, guaranteeing proper order management, allocation of services to operational teams, and adherence to defined priorities and service levels. You will also serve as a liaison between Operations, Commercial teams, and other stakeholders, contributing to efficient execution and resolution of day-to-day issues. To whom you will report: Operations Planning Manager Location: Maia Your Responsibilities: * Plan and organize daily operational activities according to defined priorities and operational needs; * Manage and update orders and work orders in SAP/CRM systems; * Allocate services to operational teams, ensuring correct prioritization of interventions; * Monitor service execution and identify deviations or situations that may impact operations; * Monitor key operational indicators, notably service levels, lead times, and workload; * Analyze and validate commercial orders according to defined criteria and guidelines; * Support resolution of day-to-day problems and situations faced by operational teams; * Ensure accurate recording of performed activities and information required for operational management; * Prepare and update supporting information for operational monitoring and management; * Contribute to improvement of processes and tools used by the team. We want you to bring: * Completed secondary education (12th grade); * Professional experience in Operations, Logistics, Planning, or related areas (preferred); * Proficiency in Microsoft Office tools, particularly Excel; * Ease of use with computer systems; * Strong organizational skills and ability to manage priorities; * Analytical and problem-solving skills; * Good communication skills and ability to work in a team; * Dynamism, sense of responsibility, and adaptability; * User-level knowledge of SAP/CRM (preferred); * Willingness to learn and develop new competencies; * Valid legal documents required to perform subordinate work in Portugal at the time of application (exclusion criterion).