Job Summary: The professional will provide proactive and personalized service, focusing on solution-based selling and customer retention, while contributing to inventory organization and quality. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution-based selling and customer retention 3. Human First culture with growth opportunities #### **Store: Matosinhos** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile service, establishing the foundation for a trusting relationship that ensures retention of Resident Customers; * Be responsible for solution-based selling to the Customer, accurately anticipating and identifying the needs of the Resident Customer, and supporting\-them throughout the selection process of the best solution (product \+ complementary items \+ service) to fulfill their needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive retail spaces in close collaboration with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring implementation of necessary action plans to address AVS, non-moving items, excess stock, and visual stockouts, while guaranteeing smooth communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
