Cashier - Full-time

Description

Job Summary: We are looking for a proactive, customer-oriented professional to ensure excellent customer welcome, process management, and issue resolution, contributing to full customer satisfaction. Key Highlights: 1. Experience in customer service and process management 2. Passion for customers, interpersonal relationships, and teamwork 3. Integration into a multinational company with a Human First culture #### **Store: Famalicão** #### **Your Day-to-Day Responsibilities** * Ensure high-quality customer welcome at any touchpoint; * Receive SPV customers, initiate repair processes and spare parts requests, and master procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on the customer’s situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction; * Monitor goods inflow and outflow across different areas and implement anti-theft procedures; * Process payments and returns, strictly adhering to cash and safe handling procedures while applying and taking responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Cashiers or Website). #### **Who We Are Looking For** * Secondary education (12th grade) or equivalent; * 1–2 years of professional experience; * Good user-level computer skills; * Passion for customers and their needs; * Aptitude for interpersonal relationships and teamwork; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live our Human First culture—where every employee is a leader with opportunities to grow.