After-Sales Manager (m/f/d)

Description

Job Summary: We are seeking an After-Sales Manager to oversee operations, KPIs, teams, and promote customer loyalty and satisfaction in the automotive sector. Key Highlights: 1. Monitors business performance and controls after-sales operation indicators 2. Ensures team functionality and organization 3. Promotes customer loyalty and satisfaction ### **Job Posting Information** Type of Requirement **Recruitment**Open Date **13\-03\-2026**INR/INE Code **RHN/R/26/3992/1**Company **Grupo Salvador Caetano**Functional Area **After-Sales Retail**District/Municipality **Setúbal**City **Setúbal**Postal Code **2900\-000**Country **Portugal**Job Type **Full time**Industry **Automotive**### **Job Description** Welcome to the **Caetano** universe. We are the organization bringing together Salvador Caetano companies dedicated to automotive distribution and repair, with a **strong presence in Portugal and Spain**. We represent **21 automotive brands**, operating across more than 100 sales and service points—but we are much more than numbers: **we create mobility experiences that improve people’s lives.** With specialized teams supporting each customer at every stage—**from car selection to after-sales service**—we guarantee a simple and trustworthy experience. **We are always on the move, seeking talents eager to grow with us, learn quickly, and develop solutions with real impact.** **What It Means to Be an After-Sales Manager:*** Monitors business performance and controls after-sales operation indicators * Collaborates in developing after-sales marketing campaigns * Is responsible for monitoring after-sales business KPIs * Ensures functionality and organization of teams under their responsibility * Promotes customer loyalty and satisfaction * Demonstrates interest and curiosity in learning business-support IT tools * Is organized and possesses analytical capability * Can work effectively under pressure and manage time efficiently * Is agile and flexible, adapting easily to new contexts **What We Offer:*** An additional vacation day * Health insurance * Subsidies supporting personal and family life projects * Discounts on vehicles represented by Salvador Caetano * Benefits when purchasing products/services across various areas (leisure, technology, wellness, education…) * Life insurance * Pension fund * Continuous training and development * Career progression opportunities within the Group, with strong national and international representation * Integration into a dynamic, youthful team within Portugal’s largest automotive group **What We Value:*** Experience as an After-Sales Manager in the automotive industry * Proficiency in English * Mastery of IT systems, particularly: Power BI, MS Office, LinkedIn, Social Media, HTML, Google Analytics, Java, and Cognos * Proactivity, autonomy, and adaptability * Strong time and stress management skills, teamwork, and critical thinking **At Salvador Caetano, we help people move.** At Salvador Caetano, we aim to contribute to an inclusive and representative future. We believe talent diversity empowers our teams, fosters innovation-friendly environments, and drives business evolution. Here, we encourage difference and embrace inclusion. Regardless of age, gender, ethnicity, or religion, Salvador Caetano promotes equal opportunity and ensures integration into a culture grounded in dignity and respect for all individuals.