Assistant Front Office Manager

Description

Job Summary: NEYA Hotels is seeking a motivated Assistant Front Office Manager to join a sustainable and distinctive hotel chain, with responsibilities in front office operations and management. Key Highlights: 1. Integration into a solid and expanding hotel group 2. Access to NEYA Hotels and partner benefits and discounts 3. Free internal training academy NEYA Hotels, recognized for its commitment to sustainability and sound management practices, seeks to strengthen its team with an Assistant Front Office Manager. We are looking for a motivated professional to join a distinctive hotel chain holding certifications such as LEED Gold, ISO, Biosphere, and Green Key — reflecting our dedication to environmental responsibility, energy efficiency, and sustainable tourism. Home (Neya Porto) \- NEYA Porto Hotel (neyahotels.com) **Key Responsibilities:** * Ensure guests are properly welcomed upon arrival, warmly received, and appropriately escorted to their reserved accommodations; * Monitor daily reservations and ensure assigned rooms are prepared prior to check-in, in coordination with the Housekeeping team; * Coordinate luggage collection and storage; * Supervise and support check-in and check-out operations; * Inform guests about all hotel services, including breakfast and other meals; * Promptly attend to guest requests in person and by phone, and manage complaints effectively; * Ensure special guests—including persons with disabilities, seniors, children, and VIPs—receive personalized service; * Guarantee daily occupancy reporting; * Monitor guest stays, promote booking/reservation of additional services (up-selling and cross-selling), and coordinate communication between guests and operational teams, including Housekeeping and F\&B; * Ensure development and updating of front-office standards and procedures; * Coordinate the front-office team (reception, transfers, etc.), ensuring compliance with all operational standards and procedures; * Ensure daily unit billing; * Supervise daily closings and other reports; ### **Benefits** * Integration into a solid and expanding hotel group; * Remuneration commensurate with the role and verified experience; * Access to NEYA Hotels benefits and discounts; * Access to benefits and discounts offered by partner entities; * Free internal training academy; * Meal allowance and in-kind meals; * Complimentary uniform laundry; * An extra vacation day on one’s birthday; * Baby kit for new parents; NEYA Hotels is committed to Sustainability and the achievement of the Sustainable Development Goals. This opportunity is open to any individual meeting the required qualifications, regardless of personal circumstances. We commit to Equal Treatment and Equal Opportunity for all candidates and oppose discrimination in all its forms. If you meet the stated requirements and are interested in this opportunity, please submit your application along with your CV to Vagas em Largo Tempo SGPS. We will contact ONLY those applications that meet the requested criteria and are selected during the initial CV screening.