**I am a company:** Chicandbasic About us At chic&basic Gravity, we believe every detail counts in creating unique experiences. Located in the heart of Porto, our hotel combines design, comfort, and a young, relaxed spirit—and we're looking for people who share this attitude. Main responsibilities \* Reception and warm welcome of guests, ensuring a memorable experience from check\-in to check\-out. \* Management of reservations, email and phone contacts. \* Support in organizing special requests and communication with other hotel departments. \* Resolution of situations with friendliness, speed, and customer focus. Profile we are looking for \* Previous experience in hospitality or customer service (preferable). \* Good knowledge of English (mandatory); other languages will be valued. \* Excellent communication skills, friendliness, and proactivity. \* Pleasant appearance, sense of responsibility, and genuine passion for service. We offer \* Integration into a dynamic and motivated team. \* Initial and ongoing training. \* Employment contract and conditions consistent with the role. \* Opportunity to grow within an expanding hotel chain. **Requirements** : Previous experience in hospitality or customer service (preferable). Good knowledge of English and Portuguese (mandatory); other languages will be valued. Excellent communication skills, friendliness, and proactivity. Pleasant appearance, sense of responsibility, and genuine passion for service.