**Description:** ---------------- Noesis is looking for candidates with the following profile: **Main Tasks and Responsibilities:** * Perform detailed analyses of data from ITSM processes (incidents, problems, changes, requests, etc.), identifying patterns, root causes, and opportunities for improvement; * Develop dashboards and interactive reports that support the monitoring of KPIs and SLAs, promoting transparency and informed decision\-making; * Collaborate with technical and functional teams to define relevant metrics and reporting requirements; * Act as a facilitator of continuous improvement initiatives, using analytical insights to support corrective and preventive actions; * Ensure the quality, consistency, and integrity of data in ITSM tools. **Requirements:** * Degree in Computer Science or similar; * Minimum of 1 year of experience as a Business Analyst; * Experience in data analysis, preferably in the context of IT Operations or Service Management; * Knowledge of the ITIL framework and ITSM processes/platforms (example: ServiceNow, BMC Remedy or Jira Service Management); * Proficiency in data visualization tools (example: Strategy, Power BI or Tableau); * Proactivity and dynamism; * Organizational and communication skills; If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application. **Join us. Let's innovate together!** All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.