Indeed
Shift Leader - Aveiro, Glicínias Plaza (full-time)
Job Summary:
We are looking for a dynamic and communicative Shift Leader to lead the team, ensure exceptional customer service, and maintain an organized and efficient store—all with a strong focus on results.
Key Highlights:
1. Lead and motivate the team during your shift
2. Ensure exceptional customer service
3. Opportunity for growth and autonomy
**Who are you?**
You are a dynamic, communicative person who enjoys seeing work happen. You like to set an example, keep team energy high, and ensure everything runs smoothly during your shift. You enjoy challenges, continuous learning, and taking responsibility—always with a positive attitude and focus on results. At NORMAL, you’ll receive training to fully understand our values, systems, and routines, so you can confidently lead your shift.
**What will you do?**
As Shift Leader, you’ll ensure the store operates smoothly and efficiently while you’re in charge. You’ll support the Store Manager and the team, guarantee an excellent customer experience, and maintain a motivating and efficient store environment. If you’re not a fan of overly complicated processes and prefer a practical approach, you’re in the right place—we value initiative, responsibility, and teamwork.
**Your responsibilities:**
* Lead the team during your shift, ensuring motivation, organization, and focus;
* Deliver exceptional customer service, including direct support at the cash register;
* Handle opening and closing of tills, ensuring accuracy, security, and control of funds;
* Keep the store organized, tidy, and visually appealing, ensuring continuous product restocking;
* Participate in receiving, checking, and shelving merchandise;
* Coordinate daily tasks, assign responsibilities, and ensure routines are followed;
* Resolve issues on the spot, ensuring smooth store operations;
* Act as a liaison between the team and the Store Manager, ensuring clear and effective communication.
**Your qualifications:**
* Retail experience, preferably in roles involving responsibility or coordination;
* Ability to lead with empathy, positivity, and results orientation;
* Organizational skills, accountability, and attention to detail;
* Enjoyment of teamwork and direct customer interaction;
* Eagerness to learn, test new ideas, and grow within the company.
At NORMAL, you’ll join a growing concept where your role has real impact on the store’s day-to-day operations and the team’s well-being. Here, you’ll find autonomy, opportunities for advancement, and a relaxed, collaborative, results-driven environment.
Join us and help make NORMAL the customers’ preferred destination—and a great place to work.
R. da Gândara 20, 3810-809 Oliveirinha, Portugal
Coimbra
English
