Front Desk Assistant

Description

Job Summary: Manage guest check-in and check-out, reservations, payments, and complaints, ensuring a welcoming and efficient front desk service. Key Highlights: 1. Ensure efficient and personalized check-in/check-out 2. Manage reservations and special guest requests 3. Handle complaints and unforeseen situations professionally **Key Responsibilities** Ensure efficient, personalized, and welcoming guest check\-in and check\-out; Guarantee telephone, email, and in-person customer service, delivering a positive experience across all touchpoints; Manage reservations, cancellations, and special guest requests; Process payments and ensure accurate transaction records; Handle complaints and unforeseen situations professionally and effectively; Coordinate with various departments to maintain high service standards; Keep the front desk area organized and aligned with brand standards. **Required Profile** Previous experience in hotel front desk or similar roles; Availability for rotating shifts, including nights, weekends, and holidays; Strong customer orientation and excellent communication skills. Benefits: * Housing Allowance * Flexible working hours * Health insurance Work location: On-site