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We look for technology\\-driven solutions!\n\nYou are comfortable with change and keen to be a driver of efficiency and a real advocate and voice for our customers.\n\nYou will demonstrate the following:\n\nFocused on providing a great customer experience.\n\nPassionate about driving efficiency while maintaining quality.\n\nTech\\-oriented, looking for solutions through automation and using technology to increase capacity in the team and provide better customer experiences.\n\nA great communicator, you can distil complex, technical concepts into plain English.\n\nPositive, with a great attitude and optimistic approach.\n\nResults\\-driven, with the ability to meet prescribed Key Performance Indicators (KPIs) to successfully and consistently meet the requirements of the role.\n\nRole Responsibilities\n\nTake ownership of customer enquiries and provide a best\\-in\\-class experience.\n\nRespond to enquiries across multiple support channels, including email, chat, phone, and social media, ensuring adherence to our SLAs.\n\nAddress and resolve customer concerns, issues or complaints regarding their investments, accounts, or transactions, ensuring a high level of customer satisfaction.\n\nCollaborate with other departments, such as product, operations, engineering, portfolio management, compliance, or sales, to address more complex client enquiries.\n\nRepresent the customer voice and advocate for customer needs by gathering feedback and relaying insights to our Product and Engineering teams.\n\nSupport customer onboarding by investigating and troubleshooting failed KYC (‘Know your Client’) instances.\n\nEscalate reported bugs and technical issues to our Engineering team, follow up on progress and provide timely progress updates back to the customer.\n\nProactively maintain and update our Customer Support knowledge base and process documentation, making sure those resources are always relevant.\n\nEnsure compliance with all policies and workflows and manage risk in all customer interactions.\n\nSkills \\& Experience\n\n2\\+ years’ experience working in a high\\-performing customer support team, ideally with financial services or superannuation experience.\n\nStrong attention to detail.\n\nExcellent time management skills.\n\nExcellent verbal and written communication skills.\n\nAbility to work effectively as part of a team.\n\nAbility to use initiative and work autonomously, when required.\n\nProactive attitude and ability to think of improvements to processes.\n\nReasons To Join Us\n\nWhat We Offer\n\nMindspring believes our most important asset is our people and we are proud of the culture we have built – but we are always striving to be better. 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Customers Write\\-off postings\n* Analysis of Balance Sheet related accounts (Receivables, advanced payments)\n* Prepare ageing report and sending it to the Business\n* Support to the different audit process\n* KPIs elaboration\n* Application of internal controls in the transactions’ postings\n* Other Reports\n\n**Requirements**\n\nProfile: Junior accountant ( recent graduates) with Finance/Accounting/Business Admin/ Economic degree or with experience on accounting administrative tasks ( profile without an accounting/finance degree but with experience in accounting administrative tasks)\n\n\n* Knowledge of accounting field and capacity to implement actions\n* Accounting transactions and closing\n* Internal Financial Control Standards\n* Accounting Systems (SAP), preferable\n* Lean principles for process continuous improvement\n* Capacity to understand customer mindset and to translate in concrete actions\n* IFRS and accounting processes\n* Capacity to interact and influence with customers from different locations (US/Europe)\n* Understanding of internal controls principles\n* English \\- Advanced Level.\n* Other language is a nice to have\n\n**Benefits \\- what’s in it for you**\n\n* Diverse career opportunities within Airbus European core countries or in other regions around the world.\n* A hybrid working model, allowing you to combine onsite and offsite work.\n* A motivated and fun crew to grow and build and shape the GBS together.\n* An intense and exciting onboarding experience\n\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\n\n\n**Company:**\n\nAirbus Portugal SA\n**Employment Type:**\n\nPermanent\n\\-\n\n\n**Experience Level:**\n\nProfessional\n**Job Family:**\n\nTransactional Accounting \\\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\n \n\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\n\n\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .\n\n\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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Quebra Costas 1, 3000-179 Coimbra, Portugal","infoId":"6452023227289812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Head of BOS UAE & Bahrain","content":"**About us:**\n\n \n\nEricsson is looking for a Head of Service Line BOS (Business Operations and Services) – UAE and Bahrain as a key role responsible for BOS Engagements and Service Delivery / managed operations in the designated accounts under Gulf CU\n\n\nThis role will be reporting to the Head of SL BOS for Gulf and will be part of MMEA BOS and CU (Customer unit) Gulf CSS (Cloud Software \\& Services) team\n\n\nThis role, you will be responsible for Presales , Service Delivery, ADM and ITMS for multi account under Gulf and will take responsibility to enable growth and delivery excellence of the BOS business in the assigned multi accounts under SL BOS Gulf head, you will take material role in the farming business growth, ensuring management of the farming business across the relevant accounts, accurate financial forecast and reporting and engagement with the relevant CU members, delivery and solutioning teams and other stakeholders to ensure growth of BOS business in the designated accounts, and to allow proactive approach to bridge revenue gaps and over achieve related KPIs. It’s important that you ensure excellence in line with the best practices, quality mandates and profitability targets and securing best customer experience.\n\n\nYou will be working closely with the CU CSS teams Domain Sales Managers and Head of Service Deliveries, and with the delivery and solution teams assigned to the respective accounts under BOS Gulf coverage, CSS Operations with full adherence to process, tools, and methods, with accountability on the defined key performance indicators and inline of the clearly set financial ambition.\n\n \n\n\n\n**What you will do:**\n\n* Team management: managing the team assigned to SI/ADM/ITMS in the multi accounts you are assigned to\n* Interact with Customer Fulfilment Responsible and Customer Solution Responsible (Core 2\\) to manage the growth accounts and manage Forecast and related activities with accountability on relevant KPIs (financial)\n* Enabling the business growth within the existing customer base and focusing on delivering 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designated accounts: Resource Demand/Fulfilment Forecast, Financial Forecast (Quarter and yearly) in alignment with the CU CSS, Quarterly Financial Landing in alignment with CU gulf\n* Ensures Delivery Excellence: LNA Adherence and Quality Mandate, Reduction and closure of relevant CSRs\n* Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction.\n\n **The skills you bring:**\n\n \n\n* University degree in Engineering/ICT, Higher university such as an MBA considered a merit\n* Strong personal track record, including Leadership roles and minimum 10\\-15 years of Experience in Sales Support and Project Management\n* People Manager track record leading Senior Team members and leading Leaders.\n* Strong Sales support and Delivery Track Record with previous experience leading Multiple Business \\& Operations Systems Programs and Projects\n* Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.\n* Detailed understanding of all Governance Streams\n* Strong Business and financial Acumen\n* Pre\\-sales solutioning with understanding of solution map, cost structure, delivery model, automation and risk management, with ability to orchestrate among various teams and stakeholders.\n* Strong understanding of the BSS and OSS competitive landscape in Gulf\n* Ability to monitor \\& resolve issues related to project structuring, quality in execution, project fulfilment.\n* Facilitate end user challenges \\& drive resolution.\n* Demonstrated experience leading in a cross\\-functional highly matrixed and globally distributed teams.\n* Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL\n* In depth knowledge of different SDLC methodologies including Agile\n* Strong consultative, presentation, and communication skills\n* Proven track record within a time sensitive and high\\-pressure environment.\n* Highly proficient collaboration skills\n* Solid ability to communicate effectively at executive levels\n \n\nEricsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video Click Here\n\n**Location should be in one of the bigger sites within EMEA**\n\n**What happens once you apply?**\n\n\nClick Here to find all you need to know about what our typical hiring process looks like.\n\n\nWe encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.\n\n\nEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764066069000","seoName":"head-of-bos-uae-bahrain","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pt.ok.com/en/city-coimbra/cate-acct-relationship-mgmt/head-of-bos-uae-bahrain-6452023227289812/","localIds":"36","cateId":null,"tid":null,"logParams":{"tid":"3c6501e7-7bfd-42a6-8f2c-df2924a3f63a","sid":"77a472e1-2d5e-4da6-9b6f-4278db87d119"},"attrParams":{"summary":null,"highLight":["Lead BOS business in UAE & Bahrain","Drive sales growth and delivery excellence","Manage multi-account operations"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mira,Coimbra","unit":null}]},"addDate":1764064314631,"categoryName":"Acct Relationship Mgmt","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4367","location":"R. Quebra Costas 1, 3000-179 Coimbra, Portugal","infoId":"6452023222259512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Software Engineer - Customer Success","content":"Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud\\-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of \\+$1\\.5B, the company's technology protects 900 million people in 190 countries.\n\n**The Customer Success Engineering Team** is Client\\-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world\\-class experience for their clients. If you are passionate about being a client\\-facing engineer, **Join Us!**\n\n \n\n**You:**\n\n\n\nFeedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover. \n\nAs a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on\\-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.\n\n\n**Your Day to Day:**\n\n\n* Execute full software development life cycle building integrations and enhancements to Feedzai core product;\n* Write well\\-designed, testable code;\n* Integrate multiple software components into a fully functional software system;\n* Troubleshoot, debug and upgrade existing systems;\n* Deploy and support systems in production;\n* Comply with best practices and industry standards;\n* Work with Agile principles to regularly deliver quality products;\n* Ensure proper feature deployment or product upgrades;\n* Provide Second Tier support for clients that are live;\n* Other duties as needed.\n\n\n**You Have \\& You Know\\-how:**\n\n\n* A BS or MS in computer science, or a comparable field, or equivalent experience;\n* 2y\\+ experience in Java software development or other modern language;\n* Experience with SQL or NoSQL databases;\n* Client engagement experience and ability to work with a client in a consultative manner;\n* Excellent English communication skills, both verbal and written;\n* Availability to travel up to 15%;\n\n\n**The Customer Success Team** is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.\n\n \n\n\n\n \\#LI\\-Remote \\#LI\\-JB1\n\n\n**Your First 30\\-Days at Feedzai:**\n\n\n\nYou will be immersed in our brand with training, connections, and one\\-on\\-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. 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