ServiceNow Developer

Description

Summary: This role involves developing and enhancing ServiceNow solutions, designing integrations, driving automation, and contributing to platform architecture within a consulting company focused on talent, tech, and innovation. Highlights: 1. Develop and enhance ServiceNow solutions across ITSM, ITOM and other modules. 2. Drive automation initiatives and develop self-service solutions. 3. Collaborate with diverse teams on platform and process improvements. #### **Sobre o trabalho ServiceNow Developer** Luza is an all\-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology \+ human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! **What You'll do:** * Develop and enhance ServiceNow solutions across ITSM, ITOM and other platform modules. * Design, build and maintain integrations using REST/SOAP APIs, Active Directory, Azure AD and LDAP. * Drive automation initiatives for application support, deployments, monitoring and alerting. * Develop self\-service solutions, workflows and process automation to improve operational efficiency. * Support ServiceNow platform upgrades, enhancements and maintenance activities. * Coordinate release planning, deployment activities and change implementation processes. * Create support tools, reports, dashboards and technical documentation. * Collaborate with offshore, onsite, IT and business teams to deliver platform and process improvements. * Troubleshoot complex incidents and provide L3 technical support. * Contribute to platform architecture and continuous improvement initiatives. **Who You Are:** * 5\+ years of experience in ServiceNow development, technical analysis or platform administration. * Strong experience with ServiceNow ITSM, ITOM and multi\-module environments. * Proficient in JavaScript, Python, SQL, XML and system integration technologies. * Experienced with REST and SOAP web services, API development and enterprise integrations. * Familiar with Active Directory, Azure AD, LDAP and infrastructure automation tools. * Knowledge of PowerShell, Ansible, Terraform and orchestration technologies. * Experience with databases, monitoring tools and support automation. * Knowledge of Docker, Kubernetes, AWS EKS and Azure AKS is a plus. * Familiarity with development tools, code repositories and release management processes. * Good understanding of ITIL practices and service management principles. * ServiceNow certification is preferred. * Fluent in English; French is a plus. * Strong problem\-solving, communication and stakeholder management skills. * Comfortable working in hybrid environments and collaborating with international teams **What you'll get:** * Wage according to candidate's professional experience; * Remote Work whenever possible; * Delivery of work equipment adjusted to the performance of functions; * Benefits plan; * And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? **Together we will promote uniquess!**