Customer Quality Engineer

Description

Job Summary: We are seeking a Customer Quality Engineer to ensure quality performance with impact on end customers and manufacturing plants, leading critical issues and cross-functional actions in the automotive industry. Key Highlights: 1. Lead critical quality issues in the automotive sector. 2. Coordinate cross-functional actions for improvement solutions. 3. Manage adverse situations with customers and stakeholders. #### **About the Customer Quality Engineer Role** **Customer Quality Engineer** **Location:** Valladolid, Spain **Work Mode:** Full-time & On-site **Summary / Overview:** We are seeking a Customer Quality Performance Engineer for a major client in the automotive sector, responsible for ensuring quality performance impacting end customers and manufacturing plants, leading critical issues, escalations, and cross-functional actions. **Responsibilities and Tasks** * Identify quality weaknesses and deviations, issue alerts, and ensure implementation of effective solutions to protect the customer. * Lead tracking of critical and cross-functional issues, ensuring compliance with defined actions and timelines. * Monitor resolution timelines for non-conformities, guaranteeing robust and definitive solutions for series production and after-sales. * Coordinate follow-up meetings and perform appropriate escalations to relevant forums. * Prepare executive summaries of incidents and quality issues. * Manage and escalate quality issues with potential impact on customers or after-sales campaigns. * Monitor warranty costs associated with their scope and actively participate in follow-up meetings. * Ensure cross-plant knowledge capture and deployment of improvement solutions. * Collaborate cross-functionally with Manufacturing, Logistics, Product Engineering, Process Engineering, Purchasing, Supplier Quality, and Customer Quality. * Prepare and present information clearly, rigorously, and concisely to various levels of stakeholders and committees. * Manage adverse situations with customers and different stakeholders, maintaining appropriate, solution-oriented communication. **Mandatory Requirements** * Industrial, Mechanical, Electronics Engineering or related degree. * 4–5 years of experience in Quality, Engineering, or projects within the automotive industry. * Experience in Customer Quality, Supplier Quality, or Quality Engineering. * Knowledge of automotive products/components. * Proficiency in quality tools: 5 Whys, Ishikawa, IS/IS NOT, and Risk Assessment. * Analytical ability, problem-solving skills, cross-functional coordination, and project management capability. * Excellent communication skills and ability to synthesize information. * Advanced English and professional French. * Microsoft Office – user level. **Preferred Qualifications** * Experience in customer management, warranties, or after-sales. * Experience in international/multicultural environments. **Benefits** Important: * Our company does not sponsor work visas or residence permits for employment purposes. All candidates must have the legal right to work in Spain. * We will only contact candidates who meet the requirements and match the profile requested by our clients. \#VisionaryFuture \- Build the future, join our living ecosystem!