IT Service Design Specialist - Full remote

Description

Summary: Seeking an IT Service Design Specialist to monitor KPIs, analyze results, manage service costs, define pricing, and drive process improvements within a global company. Highlights: 1. Opportunity to monitor and analyze IT global services and identify improvements 2. Define service pricing and allocation keys in alignment with Group Finance 3. Drive process improvements and implement best practices We are looking for a Full\-remote IT Service Design Specialist to join the team of our client \- a global company in the industry sector. What will be your main tasks and responsibilities? * Setup, record and monitor relevant KPIs for IT global services, processes and functions; * Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities; * Conduct benchmarks and surveys, analyze and act on results; * Collect and aggregate service cost and consumption data from various sources; * Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling; * Identify and create coaching opportunity, required change, new demand as well as new knowledge articles; * Review and update Group IT processes, maintain process documentation and related knowledge base. What is required from you? * Degree in Computer Science, or a related field; * Deep understanding of IT Service Management best practices, ideally with ITIL certification; * Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow. * Strong analytical and problem\-solving skills, with the ability to interpret complex financial data; * Excellent communication and interpersonal skills; * Proven track record of driving process improvements and implementing best practices. * Fluency in English (both written and spoken). Sounds like you? Send us your CV and let's talk! \#LI\-LC1 Candidate\-se através do website Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/507199/it\-service\-design\-specialist\-full\-remote