Position Summary: We are seeking a proactive, customer-oriented professional with leadership skills and problem-solving ability to comprehensively manage a restaurant and its team. Key Responsibilities: 1. Manages a restaurant and its team comprehensively 2. Leads, motivates, and trains the staff under supervision 3. Focused on excellence, results, and customer satisfaction Requirements * Initiative * Attention to detail * Team spirit * Sales orientation * Collaboration * Leadership * Results orientation * Communication * Teamwork * Adaptability * Ability to follow procedures (methodical) * Stress management * Organizational ability * Problem-solving ability * Customer orientation * Excellence orientation * Dynamism Competencies * Cheerful, enthusiastic personality * Minimum 1 year of prior experience in a similar role * Education: High school diploma or equivalent * Hospitality and/or tourism education is desirable * Knowledge of Japanese cuisine is desirable * Basic office software proficiency: Word, Excel, Outlook, etc. * English: oral comprehension and speaking proficiency * Additional languages are desirable * Flexibility in working hours and mobility * Willingness to engage Responsibilities * Prepare and supervise work areas prior to service. * Provide direct customer service for beverage and food consumption. * Align restaurant operations with company-defined objectives. * Execute, coordinate, and supervise all company procedures and ensure appropriate budgetary management. * Monitor and inspect restaurant inventory and equipment. * Inform and advise customers regarding product composition and preparation. * Maximize sales, ensuring restaurant opening and closing hours comply with defined schedules. * Plan and supervise all restaurant purchases, guaranteeing stock availability and commercial offering. * Conduct, monitor, and supervise monthly and/or ad-hoc inventory counts; analyze and correct any discrepancies. * Enter and supervise entry of delivery notes into the system. * Enter and supervise entry of daily shrinkage into the system; detect and correct possible anomalies. * Enter and supervise entry of extraordinary expenses; detect and correct possible anomalies. * Work on company-defined KPIs and objectives, motivating the team to achieve them. * Understand and analyze the restaurant’s profit-and-loss statement for continuous improvement. * Address customer complaints and incidents as promptly as possible. * Review daily cash closures, monitoring returns, discounts, and complimentary items. * Organize human resources and workflow to improve profitability and productivity. * Prepare staff schedules, supervise timekeeping system entries, and take appropriate action in cases of repeated tardiness. * Identify and follow up on potential staff infractions. * Conduct and supervise staff training (online and on-the-job). * Supervise proper maintenance of machinery and facilities and implement preventive maintenance tracking. * Guarantee and monitor compliance with the Udon Experience standards. * Develop team talent and identify high-potential profiles; support staff requiring assistance. * Conduct competency and performance evaluations and provide feedback to direct reports.
João Santos
Indeed · HR
João Santos
Indeed · HR
