Tourism Technician (M/F/D)

Description

Job Summary: We are seeking a Tourism Technician for the Reservations Department, focused on full operational management of reservations and technical support to travel partners. Key Highlights: 1. Full operational management of tourism reservations 2. Essential support to Travel Partners and communication with suppliers 3. A back-office role ensuring memorable experiences **About iCliGo** Founded in 2014, iCliGo is a Portuguese multinational transforming the way people travel and work in tourism. We empower travel enthusiasts with the technology, training, and support they need to build their own businesses as independent travel consultants — our Travel Partners. Today, we are a benchmark in the Portuguese tourism sector and already present in several international markets, growing rapidly with a global outlook. All this is achieved by a team proud of doing things well and caring for those who grow with us — because we truly invest in our people, their training, and their development. **About the Role** We are looking for a Tourism Technician for our Reservations Department. This is a back-office position focused on end-to-end operational management of reservations — with the rigor and attention to detail you’ve already mastered from experience with a tour operator or travel agency. You ensure everything runs perfectly behind the scenes: the technical side, the problem-solving side, the side that transforms every reservation into a memorable experience. You work closely with Travel Partners — who are with the traveler — and serve as the technical expertise underpinning each reservation. **Key Responsibilities:** * Reservation management — creation, modification, and cancellation; * Support for Travel Partners; * Communication with suppliers; * Airline reservation management in GDS (preferably Amadeus and/or Galileo); * Contribution to continuous improvement of our processes. **Ideal Candidate Profile:** * Higher education degree in Tourism and/or related field (preferred); * Professional experience in similar roles (an advantage); * Passion for the tourism industry; * Good command of English; * Dynamic, assertive, and enthusiastic profile; * Organized and customer-oriented. **What We Value Most:** * More than a CV, we seek a person. * Someone who is genuinely a **team player** — who helps the team grow rather than working alone. * Someone with **passion** for what they do, evident in every detail. * Someone who knows how to **treat others well**, because behind every reservation stands a person. * And someone with that **“wow factor”** — who exceeds expectations and leaves a lasting impression. **Benefits** * **Hybrid work model** — with real flexibility to work from home; * Competitive salary, commensurate with experience; * Annual performance-based bonus; * Health insurance; * Meal allowance; * Two additional annual vacation days (including your birthday); * Access to the Udemy Academy; * Monthly remote-work support allowance; * Availability for rotating shifts, organized fairly and shared across the entire team — with associated additional compensation; * Net-rate travel opportunities. **Why iCliGo?** * Hybrid model and genuine work-life balance; * A technological and innovative environment where you’ll master new tools and ways of working — and grow professionally; * A growing company with international reach; * Real opportunities for professional growth and development; * A team that values those who do things well and treat others well. Join\-us and help\-us create unforgettable journeys. **iCliGo, just GO!**