HOST

Description

Job Summary: We are seeking a Guest Experience Host & Reception to manage front desk operations and guest experiences, combining reception duties, communication, operational support, and concierge services within a family-oriented setting. Key Highlights: 1. Opportunity to be part of a family-oriented, intimate, and growing project. 2. A central role in shaping guests' experiences, supported by a close-knit and passionate team. 3. An elegant and inspiring environment that values your ideas and supports your professional growth. **Guest Experience Host \& Reception – As Runas / Townhouse Runas\- previous name 108 MM House, Porto** As Runas is a family-led hospitality project comprising two boutique houses in Portugal: one nestled in the natural surroundings of Gerês, and another rooted in the local life of Porto. More than hotels, they are homes open to guests who value authenticity, tranquility, meticulous attention to detail, and meaningful experiences. In Porto, the property consists of carefully renovated traditional city houses featuring unique apartments and suites, a tranquil garden, and a swimming pool — offering a sophisticated and intimate retreat. We are a small, close-knit, and deeply dedicated team committed to the art of hospitality, cultivating a warm, familial atmosphere where every detail matters and every guest feels at home. About the Role We are seeking a **Guest Experience Host \& Reception**, a key figure at the central reception of As Runas and for guest experience at the Porto townhouse. This role combines front desk duties, guest communication, operational support, concierge services, and host presence. You will play an essential role in managing communications across both properties — via email, phone, and digital channels — ensuring thoughtful, organized, and brand-aligned responses. On a day-to-day basis, you will also serve as a prominent on-site presence, welcoming guests, supporting their stay, and helping create memorable moments. This position is ideal for someone who is communicative, warm, organized, and genuinely passionate about personalized hospitality. Your main responsibilities include: * Managing front desk communications for both properties, including emails, calls, information requests, bookings, and guest messages. * Conducting check-ins and check-outs at the Porto property with care, discretion, and attention to detail. * Serving as the host of the Porto townhouse, ensuring each guest feels welcomed, supported, and genuinely cared for. * Assisting guests with recommendations, reservations, special requests, and personalized suggestions. * Suggesting, promoting, and selling carefully curated experiences such as wine tastings, guided tours, private dinners, workshops, and other activities. * Providing host presence and support during events held in Porto — whether in the living areas, kitchen, or social spaces. * Collaborating with the F\&B team and, in the future, supporting the restaurant upon its opening. * Ensuring coordination and communication with housekeeping, maintenance, and other operational departments across both properties. * Maintaining efficient organization of the front desk, guest requests, and internal communications. * Actively contributing to sustaining the flawless service standards and warm atmosphere that define As Runas. We are looking for someone who: * Has experience in reception, front office, guest relations, concierge, or premium hospitality. * Is naturally welcoming, communicative, attentive, and personable. * Enjoys working with people and creating memorable experiences. * Speaks fluent Portuguese and English; additional languages are valued. * Maintains excellent personal presentation, strong organizational skills, and a strong sense of responsibility. * Is comfortable managing emails, calls, bookings, and guest communications clearly and professionally. * Is flexible and able to support various departments as needed. * Brings energy, initiative, and a desire to grow with us in an expanding boutique project. What we offer: * The opportunity to be part of a family-oriented, intimate, and growing project. * A central role in shaping the guest experience at As Runas. * A small, close-knit, and passionate team devoted to the art of hospitality. * An elegant, tranquil, and inspiring environment in Porto, complete with garden and swimming pool. * Recognition of your ideas and opportunities for growth within the project. * An important role bridging both properties and shaping the As Runas experience. * If you feel you have the right spirit to welcome, care for, and represent As Runas, we would love to meet you. * Please send your application, including CV and cover letter, to townhouse@asrunas.com Subject: “Guest Experience Host \& Reception – As Runas”