Job Summary: An IT professional responsible for managing systems and networks, focused on customer support and relationship building—essential for the online gaming experience. Key Highlights: 1. Integrates the IT team for managing computer systems and networks. 2. Accompanies customers from registration onward, resolving issues and building trust. 3. Opportunity for professional growth within a growing project. An IT professional reporting to the team lead, with the primary mission of implementing and managing the computer systems and networks required to run business operations. Join the team transforming the online gaming experience in Portugal — since 2017. **The Mission** You will be the point of contact between Solverde and our customers. You will accompany each player throughout their entire journey — from first registration to day\-to\-day management — via live chat, email, and phone. The goal is simple: resolve issues, provide clarification, and build a relationship of trust. **What We’re Looking For** Strong verbal and written communication skills Agility in problem solving Digital proficiency Proactivity and customer orientation Teamwork in a dynamic environment Completed secondary education (12th grade) Availability for rotating shifts **Main Responsibilities** Supporting the website registration process Multichannel assistance (chat, email, phone) Account management and gameplay monitoring Clarifying promotions and cross\-selling Building the relationship between customers and the brand **We Offer** A growing project Professional development Internal mobility Benefits plan Are you the ACE we’re missing? Apply now and help us take Solverde to the next level
João Santos
Indeed · HR
João Santos
Indeed · HR
