Summary: The Support Engineer will proactively monitor environments, handle incidents, perform diagnostics, implement monitoring dashboards, and collaborate with IT managers. Highlights: 1. Proactive monitoring of production and non-production environments 2. Handle Level 1 and Level 2 incidents and open support tickets 3. Collaborate with IT managers to resolve incidents and monitor service quality **Job Title: Support Engineer** **Location: Lisbon, Portugal** **Work Regime: Full\-time \& Hybrid (3x office days)** **Responsibilities and Tasks:** * Ensure proactive monitoring of production and non\-production environments. * Handle Level 1 and Level 2 incidents and open support tickets as required. * Perform initial diagnostics, apply standard procedures, and escalate issues when necessary. * Implement dashboards to monitor environments and production plans. * Collaborate with IT managers to resolve incidents, monitor service quality, and implement technical changes. * Contribute to updating operational documentation and monitoring instructions. ### **Benefits** **Important**: * Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. * Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted. **\#VisionaryFuture \- Build the future, join our living ecosystem!**