Customer Support Specialist

Description

Summary: Kenvue is seeking a Customer Support Specialist to maintain and ensure compliance with rebate and promotion programs, supporting financial health and integrity. Highlights: 1. Manage and maintain rebate and promotion programs for financial accuracy 2. Ensure compliance with internal policies and external regulations 3. Collaborate with cross-functional teams for seamless financial processes Kenvue is currently recruiting for a: Customer Support Specialist**What we do** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands \- including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND\-AID® that you already know and love. Science is our passion; care is our talent. **Who We Are** Our global team is \~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. **Role reports to:** Customer Support Supervisor**Location:** Europe/Middle East/Africa, Portugal, Porto, Porto**Work Location:** Hybrid**What you will do** As a Customer Support Specialist, you will play a key role in supporting the financial health and integrity of the company by maintaining and ensuring compliance with rebate and promotion programs. This position is essential for financial reporting and budgeting, contributing to the overall financial performance and compliance of the organization. **Key Responsibilities** **Rebate and Promotion Maintenance:** * Manage and maintain rebate and promotion programs, ensuring they are accurately recorded and tracked. * Ensure accurate identification and booking of customers’ invoices. * Conduct regular audits and reviews to identify and mitigate financial risks. **Compliance:** * Ensure all financial activities related to rebates, promotions, and sales commissions comply with internal policies and external regulations. * Conduct regular audits and reviews to identify and mitigate financial risks. **Team Collaboration:** * Collaborate with cross\-functional teams, including sales, finance, and management, to ensure a seamless financial process. * Participate in team meetings and training sessions to stay updated on company policies and procedures. **What we are looking for** Required Qualifications * Bachelor’s degree in Business Administration, Finance, Economics, or a related field * At least 2 years of experience in commercial finance * Fluent in English and Spanish, both written and spoken (role focused on Portugal) * Background in finance, accounting, or related fields is highly preferred * Advanced proficiency in SAP, Excel and TPM systems. * Strong problem\-solving skills to address financial discrepancies and operational issues. * Ability to think critically and make informed decisions. * High level of attention to detail to ensure accuracy in financial calculations and reporting * Ability to manage multiple tasks and deadlines effectively. **What’s in it for you** * Competitive Benefit Package * Health insurance * Life insurance * Pension Plan * Flexible work police * Learning \& Development Opportunities If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.