Network Engineer - Operations (Maturity L3+)

Description

Summary: Join our team as a Network Operations Engineer to operate and stabilize day-to-day network services through configuration, troubleshooting, and continuous improvement within MS-NOC Services. Highlights: 1. Operate and stabilize day-to-day network services 2. Perform L2/L3 configuration and troubleshooting across diverse network domains 3. Contribute to service improvement initiatives and root cause analysis **Accenture Technology** powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions. **Job Summary** We are seeking a highly qualified professional to join our team as a **Network Operations Engineer (MS NOC)**. This role is responsible for operating and stabilizing day\-to\-day network services through configuration, troubleshooting, documentation, and continuous improvement contributions within the MS\-NOC Services framework. **Qualifications** * Minimum of 5\+ years of experience in **network operations or engineering** * Operational **maturity level 3 or higher** (skilled / independent) * Proven ability to resolve the majority o **operational issues** independently * Experience engaging vendors for deep **technical defects or structural changes** * Strong understanding of **ITIL\-aligned operational processes** **Responsibilities** * Operate day\-to\-day network services, including proactive monitoring, incident handling, troubleshooting, and controlled change execution * Perform L2/L3 configuration and troubleshooting across WAN / SD\-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect domains * Execute incident, problem, and change activities using ServiceNow in line with defined processes * Produce high\-quality operational records, including ticket closure notes, configuration changes, topology updates, and documentation * Support root cause analysis activities and contribute to post\-incident reviews * Participate in operational governance forums and contribute to service improvement initiatives * Collaborate with vendors and internal teams to restore services and improve network stability **Technical Skills (Must\-Have)** * Solid L2/L3 networking knowledge with hands\-on operational experience * Strong troubleshooting and configuration skills across WAN / SD\-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect fundamentals * Experience with monitoring and observability platforms such as Zabbix, SolarWinds, and Grafana * Strong ITSM execution discipline using ServiceNow * Consistent documentation practices using tools such as Confluence * Familiarity with automation and programmability concepts, including scripts, APIs, and structured data formats (JSON, YAML) **Certifications (Expected)** * CCNA or equivalent certification * CompTIA Network\+ * ITIL Foundation * Cloud Networking certification or equivalent knowledge **Nice to Have** * Experience in multi\-region or enterprise\-scale network environments * Basic scripting skills (e.g., Python) for operational automation * Exposure to intent\-based networking or advanced telemetry * Experience working in regulated or tender\-based service environments **Additional Information** * **Work Model:** Hybrid * **Location:** Lisbon or Porto