Job Summary: Proactive and personalized customer service, solution-based selling, in-depth product knowledge, and use of digital tools to meet customer needs. Key Highlights: 1. Proactive and personalized customer service 2. Sales of solutions and product knowledge 3. Use of digital tools to enhance the customer experience #### **Store: Sacavém** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting them in selecting the best solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Understand digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Process payments at the Advice Point; * Implement new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Passion for customers and their needs; * Interest in technical products and their applications; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and your role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, home decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
