Customer Retention/Retention Operator

Description

Job Summary: We are seeking a Customer Retention/Retention Operator to analyze and retain customers intending to cancel their service, handle complaints, and clarify inquiries. Key Highlights: 1. Market-leading company in security systems. 2. Inclusive and people-focused work environment. 3. Appreciation of diversity and equal opportunities. Verisure, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with \~**6\.4 million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, Great Place To Work 2026, and ranked in 2026 as the 3rd Best Company to Work for in Portugal, with over 500 employees**.** Securitas Direct has become Verisure in Portugal as well, just as it has globally. An evolution that **unifies our brand worldwide**, enabling us to remain **the first to protect.** If you are looking for a **Customer Retention/Retention Operator** role at our headquarters in **Algés**, join us! **Your Responsibilities:** * Analyze the situation presented by customers intending to cancel their service and use persuasive arguments to retain as many customers as possible; * Handle customer complaints; * Request issuance of credit notes in cases of cancellation, temporary suspension, and loyalty discounts; * Clarify customer inquiries and forward them to BackOffice. **What We Are Looking For:** * Minimum educational requirement: 12th grade; * Prior experience in customer retention, loyalty, or sales within telephone customer service (mandatory); * Excellent communication and argumentation skills; * Strong resilience and customer orientation; * English language proficiency. **What We Offer:** * Employment contract with a market-leading and growing company; * Salary commensurate with demonstrated experience; * Training; * Hybrid work arrangement after training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. * We value diversity * Inclusive work environment. We seek talents who, like us, champion equal opportunities, diversity, and inclusion—and who contribute daily to building a positive, motivating, and trust-filled workplace \- our focus is on People. This position is also open to persons with disabilities having a disability degree equal to or greater than 60%, per Law No. 4/2019\. At Verisure, we have opportunities for everyone! ***Submit your application!*** Because when everything is decided in a second, **nothing beats being first.** *License No. 138C \- MAI*