Field Operations Specialist

Description

Job Summary: Professional responsible for ensuring operational oversight in the field, guaranteeing compliance with procedures, efficiency, quality, and identifying opportunities for continuous improvement. Key Highlights: 1. Opportunity for professional development in a growing company 2. Integration into a solid team and a stable work environment 3. Focus on continuous improvement of processes **Full/Part\-time:** Full time **Category:** Supply Chain Management/Operations **City:** Lisbon HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com. **We are hiring a** **Field Operations Specialist** **for our office in Azambuja** **About the Role:** Ensure operational oversight in the field, guaranteeing adherence to defined procedures, process efficiency, service quality, and identification of continuous improvement opportunities with clients and operational teams. **Key Responsibilities:** * Conduct regular visits to Restaurants to monitor operations; * Evaluate operational processes, work methods, and resource utilization; * Verify compliance with operational standards, safety regulations, and quality requirements; * Monitor timelines, productivity, and key performance indicators (KPIs); * Identify deviations, operational risks, and opportunities for improvement; * Propose and support implementation of corrective and preventive actions; * Support and clarify operational teams and clients regarding procedures; * Act as the liaison point between Restaurants and internal departments (Warehouse, Transport, ROP, and Customer Service); * Prepare visit reports and incident logs, ensuring clear and structured information; * Contribute to continuous improvement of processes and best operational practices. **Technical and Academic Requirements:** * Bachelor’s degree in Management, Transportation and Logistics Management, Engineering, or related fields; * Professional experience in operational roles, field service, operational auditing, or process improvement will be highly valued; * Knowledge of logistics processes, Restaurant operations, or industrial/retail environments; * Proficiency in computer tools (Microsoft Office, reporting systems, Power BI, Power Apps, and mobile applications); * Valid driver’s license; * Willingness to travel frequently across mainland Portugal and the islands. **Behavioral Competencies:** * Strong sense of responsibility and autonomy; * Analytical ability and problem-solving orientation; * Good communication and interpersonal skills; * Results-oriented mindset with focus on continuous improvement; * Organizational, planning, and priority management capabilities; * Adaptability to dynamic and field-based working environments. **Additional Requirements:** * Familiarity with food safety and quality standards; * Proficiency in English (spoken and written); * Proficiency in Paragon routing and scheduling software **What We Offer** * Integration into a solid team; * Opportunity for professional development within a growing company; * A stable work environment focused on continuous improvement. * Competitive salary package aligned with demonstrated experience and current employee benefits; * Meal allowance via card; * Life and Health Insurance (extendable to family members under favorable conditions); * Telus Health Program (psychological counseling and support, legal and tax advisory services, social assistance consulting); * Curative medical consultations and health & wellness plan; * Complimentary hot/cold beverages and fresh fruit; **Apply now and join our team!** We look forward to receiving your application.