Job Summary: This Assistance Operator will be the first point of contact for customers, providing support in various situations, efficiently managing processes, and ensuring service excellence. Key Highlights: 1. Dynamic, multicultural environment with professional development 2. Work with conversational AI and an AI-driven environment 3. Technical and continuous training ensured by the company Join Allianz Partners as an Assistance Operator – Inbound At Allianz Partners, a global leader in assistance and insurance solutions, your work can make a real impact at the moments our customers need us most. If you seek a dynamic, multicultural environment with genuine opportunities for professional development, this could be the right opportunity for you. Job Description As an Assistance Operator, you will be the first point of contact for our customers, providing support across various types of situations — from simple requests to highly complex and urgent scenarios. **What You Will Do:** * Provide telephone assistance to national and international customers * Manage multiple processes simultaneously, with efficiency and attention to detail * Rigorously monitor processes, ensuring compliance with all procedures and requirements * Ensure comprehensive case management, always focusing on customer service excellence * Enhance customer interactions by implementing conversational AI solutions to optimize communication processes. * Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, responsibly applying insights in line with our data governance, security, and ethical usage standards. **What You Will Bring:** * Completed secondary education or technical qualification (mandatory) * Good command of English (mandatory) * Experience in customer service or contact centers (preferred) * Strong communication, organizational, and empathetic skills * Strong customer orientation and team spirit * Immediate availability **Offer:** * Initial and continuous technical training ensured by the company * Direct employment contract with Allianz Partners * Fixed working hours with rotating days off * Young, dynamic, and collaborative work environment **What We Offer:** Our employees play a fundamental role in our success as a company. We understand that each employee is unique, with individual needs and aspirations, and we value being part of their journey. We are here to empower and encourage personal and professional development, ensuring you take ownership, offering a wide variety of targeted courses and development programs. All this takes place within a global environment where international mobility and career progression are encouraged. Caring for employee health and well-being is a top priority for us. That is why we have created programs such as Work Well to provide peace of mind and flexibility in planning and organizing for a better work-life balance. 98238 \| Operations \| Professional \| \[\[filter11]] \| Allianz Partners \| Full\-Time \| Temporary Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. **At Allianz, we stand for unity:** we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
João Santos
Indeed · HR
João Santos
Indeed · HR
