Job Summary: Proactive and personalized customer service, focusing on solution selling, technical knowledge of products and services, and use of digital tools to ensure customer loyalty and improved experience. Key Highlights: 1. Personalized and proactive customer service 2. Focus on solution selling and customer loyalty 3. Use of digital tools for enhanced experience #### **Store: Colombo** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Be responsible for solution selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, supporting them in selecting the best solution (product + complements + service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Implement OPCOMs, new collections, POGs, podiums, and tops, in coordination with the Store Logistics team; #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Passion for technical products and their application; * Solid user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Genuine interest in customers and their needs. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
