Job Summary: Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable), guiding and collaborating with staff to ensure hotel guestrooms, public spaces, and employee areas are clean and well-maintained, and assisting in ensuring guest and employee satisfaction. Key Highlights: 1. Manage Housekeeping operations to ensure efficiency and quality 2. Participate in departmental cost management to achieve budget goals 3. Commit to delivering exceptional guest service and employee satisfaction **Additional Information** **Job Number**26080561 **Job Category**Housekeeping \& Laundry **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable). Guide and collaborate with staff to ensure hotel guestrooms, public spaces, and employee areas are clean and well-maintained. Conduct inspections and assign personnel to implement corrective actions. Assist in ensuring guest and employee satisfaction while maintaining operational budgets. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 2 years of experience in Housekeeping or a related field. Or * Two-year degree from an accredited college/university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; no work experience required. **Core Job Activities** **Manage Housekeeping Operations** * Ensure timely and effective communication of room status to Front Desk. * Collaborate effectively with Engineering to meet room maintenance needs. * Oversee the hotel’s deep-cleaning schedule. * Obtain lists of rooms urgently requiring cleaning and rooms scheduled for check-out or departure to facilitate work assignments. * Conduct inventory counts to ensure adequate supplies. * Supervise daily shift operations of Housekeeping and ensure compliance with all Housekeeping policies, standards, and procedures. * Assist in ordering housekeeping supplies, cleaning products, and uniforms. * Support and supervise an effective inspection program for all guestrooms and public spaces. * Communicate areas requiring attention to staff and follow up to ensure understanding. * Ensure all staff have appropriate supplies, equipment, and uniforms. **Manage Departmental Costs** * Participate in managing controllable departmental expenses to meet or exceed budget goals. * Understand how departmental operations impact the hotel’s overall financial objectives and goals, and strive to meet or exceed budget targets. * Review budgets, operating statements, and payroll progress reports as needed to support departmental financial management. **Ensure Exceptional Guest Service** * Respond to and resolve guest inquiries and complaints. * Strive to improve service performance. * Empower staff to deliver exceptional guest service. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. **Conduct Human Resources Activities** * Participate in staff accident investigations as needed. * Oversee staffing levels to ensure guest service, operational needs, and financial goals are met. * Ensure staff understand expectations and key factors. * Ensure hotel policies are applied fairly and consistently; complete disciplinary procedures and documentation per Standards and Local Standard Operating Procedures (SOPs and LSOPs), and support peer review processes. * Observe staff service behaviors and provide feedback to individuals and/or managers. * Utilize all available on-the-job training tools to train new housekeepers and provide follow-up training as necessary. * Participate in the staff performance evaluation process and provide feedback as needed. * Assist with interviewing and hiring team members with appropriate skills, as needed. * Support departmental onboarding programs to ensure staff receive appropriate new hire training to successfully perform their job responsibilities. * Participate in progressive disciplinary procedures for staff. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected status.* Marriott Hotels meticulously refine the art of hospitality, embracing every innovation opportunity to deliver a familiar, comforting experience for guests across the globe. Become an extraordinary host at Marriott Hotels, embodying our service philosophy: “Always demonstrate exceptional hospitality.” Put yourself in guests’ shoes and extend sincere, thoughtful service that continues and elevates our brand legacy. As a global leader in the hospitality industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. Joining Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self. JW Marriott is a luxury hotel brand under Marriott International, with over 100 hotels and resorts located in major cities and renowned vacation destinations worldwide. JW Marriott embraces a people-first brand culture, believing that employees are the foundation of our success — happy employees create satisfied guests. JW Marriott associates are confident, innovative, genuine, and perceptive, embodying the outstanding qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family, experiencing a uniquely rewarding work environment and fostering camaraderie within a diverse workplace. Exceptional guest service begins with caring for our people. That is why JW Marriott provides training, development, and recognition opportunities, empowering you to fully express your professional passion in a luxurious environment focused on holistic well-being. This is JW Marriott’s extraordinary hospitality. Join JW Marriott and become part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.
João Santos
Indeed · HR
João Santos
Indeed · HR
