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Job Summary: Responsible for the overall success of daily kitchen operations by demonstrating culinary expertise through hands-on task execution while leading staff and managing all food and beverage-related functions. Key Highlights: 1. Lead the kitchen management team and provide daily operational guidance 2. Enhance guest and employee satisfaction through culinary skills and leadership 3. Oversee training and development of staff to ensure hygiene and food safety standards **Additional Information** **Job Number**26051394 **Job Category**Food and Beverage \& Culinary **Location**Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsible for the overall success of daily kitchen operations. Demonstrate culinary expertise through hands-on task execution while leading staff and managing all food and beverage-related functions. Strive to continuously improve guest and employee satisfaction while maximizing financial performance across all areas of responsibility. Supervise all kitchen areas to ensure consistent delivery of high-quality products. Responsible for guiding and developing staff, including direct reports. Must ensure compliance with hygiene and food safety standards. Areas of responsibility include supervision of all food preparation areas (e.g., banquet, room service, restaurants, bars/lounges, and employee cafeterias) and all support areas (e.g., dishwashing and procurement rooms). **Candidate Profile** **Education and Experience Requirements** * High school diploma or GED; six years of experience in kitchens, food and beverage, or related professional fields. Or * Two-year degree in culinary arts, hotel and restaurant management, or a related field from an accredited university; four years of experience in kitchens, food and beverage, or related professional fields. **Core Work Activities** **Lead Hotel Kitchen Operations** * Lead the kitchen management team. * Provide guidance for all daily operations. * Maintain thorough knowledge of staff positions to fulfill duties or identify appropriate coverage during absences. * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Use interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decisions; demonstrate honesty/integrity; set a positive example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set a positive example by modeling appropriate behavior. * Ensure fair and consistent application of hotel policies. * Review staffing levels to ensure guest service, operational needs, and financial goals are met. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within their teams. * Solicit staff feedback, maintain an open-door policy, and review employee satisfaction results to identify and address staff issues or concerns. * Supervise and coordinate activities of prep cooks and kitchen staff. * Demonstrate new cooking techniques and equipment to staff. **Set and Maintain Culinary Function and Activity Goals** * Develop and implement guidelines and control procedures for purchasing and receiving areas. * Establish goals, including performance goals, budget goals, and team goals. * Communicate the importance of safety procedures, detail procedural specifications, ensure staff understand safety protocols, and monitor safety-related processes and procedures. * Manage department-controllable expenses, including food cost, supplies, uniforms, and equipment. * Participate in the budgeting process for areas of responsibility. * Understand and implement brand safety standards. **Ensure Compliance with Culinary Standards and Responsibilities** * Provide guidance on menu development. * Monitor quality of raw and cooked foods to ensure compliance with standards. * Determine how dishes should be presented and perform decorative food presentations. * Recognize high-quality products, presentations, and flavors. * Ensure compliance with food handling and sanitation standards. * Follow proper handling methods and temperatures for all foods. * Ensure staff obtain required food handling and sanitation certifications. * Maintain standards for food purchasing, receiving, and storage. * Regularly prepare and cook, or prepare and cook for special guests or occasions, various types of food. **Ensure Exceptional Guest Service** * Exhibit and support service behaviors that exceed expectations to achieve guest satisfaction and retention. * Improve service quality by communicating with and assisting individuals to understand guest needs, and providing guidance, feedback, and individual coaching as needed. * Manage daily operations to ensure quality and standards are consistently met and guest expectations are fulfilled each day. * Demonstrate leadership in guest reception, embody exceptional guest service, and foster a positive atmosphere for guest relations. * Interact with guests and solicit feedback on product quality and service levels. * Respond to and resolve guest questions and complaints. * Empower staff to deliver exceptional guest service. Establish guidelines so staff understand expectations and contributing factors. Ensure staff receive ongoing training to understand guest expectations. * Review comment cards, guest satisfaction results, and other data to identify areas for improvement. **Manage and Conduct Human Resources Activities** * Identify developmental needs of others and coach, mentor, or otherwise help individuals enhance knowledge or skills. * Ensure staff are treated fairly and equitably. * Train kitchen staff on fundamental principles of excellent cooking and visually appealing plating. * Execute performance appraisal processes for direct supervisor managers. * Collaborate with banquet chefs and F\&B departments regarding food knowledge and recipe portfolio training. * Observe staff service behaviors and provide feedback to individuals and/or managers. * Manage progressive discipline procedures for staff within areas of responsibility. * Ensure disciplinary procedures and documentation are completed per Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and support peer review processes. **Other Responsibilities** * Provide information to the Executive Team, managers and supervisors, colleagues, and subordinates via telephone, written correspondence, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. *Marriott International is committed to being an equal opportunity employer and welcomes all individuals to apply. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of every employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our workforce. We pledge zero tolerance for discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* Marriott Hotels meticulously refine the art of hospitality, embracing every innovation opportunity to deliver familiar, comforting experiences to guests from all walks of life. Become an extraordinary Host at Marriott Hotels, upholding our service philosophy: “Always demonstrate exceptional hospitality.” Put yourself in guests’ shoes and extend sincere, thoughtful service to sustain and elevate our brand legacy. As a global leader in the hospitality industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. Joining Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self. JW Marriott is a luxury hotel brand under Marriott International, operating over 100 hotels and resorts worldwide in major cities and renowned vacation destinations. JW Marriott embraces a people-first brand culture, believing employees are the foundation of our success—happy employees create satisfied guests. JW Marriott associates are confident, innovative, genuine, and perceptive, embodying the outstanding qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family, experiencing a work environment unlike any other and building camaraderie within a diverse setting. Extraordinary hospitality begins with caring for our associates. That is why JW Marriott offers training, development, and recognition opportunities, enabling you to fully express your professional passion within a luxurious environment focused on holistic well-being. This is JW Marriott’s extraordinary hospitality. Joining JW Marriott means becoming part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.
