Summary: Seeking a dedicated Customer Support Consultant to assist customers with products/services, manage requests with empathy, and escalate unresolved issues. Highlights: 1. Provide customer support via phone, email, and chat 2. Manage customer service requests with empathy and customer focus 3. Assist customers in effective use and management of products/services Customer Support Consultant Job Description: We are looking for a dedicated consultant to provide customer support via phone, email, and chat. Responsibilities include: * Providing information about the company's products and services. * Assisting customers. * Managing customer service requests with a high level of empathy and customer focus. * Assisting customers in the effective use and management of products/services. * Escalating unresolved issues to higher\-level support or management, if necessary. * Working with local 2nd\-level support and other departments to resolve customer issues. Candidate Profile: * Excellent communication skills. * Problem\-solving skills and attention to detail. * Empathy and strong customer orientation. We offer: * Initial 12\-month employment contract. * Possibility of contract extension for another 12 months. * Permanent contract after 2 years. Tipo de oferta: Integral/Full\-time Pagamento: 1 400,00€ \- 1 650,00€ por mês Benefícios: * Cartão/Ticket refeição * Estacionamento gratuito * Seguro saúde * Subsídio de transporte
João Santos
Indeed · HR
João Santos
Indeed · HR
