Helpdesk Technician

Description

Job Summary: We are seeking a Helpdesk Technician to strengthen our internal IT department, providing business support to Neyond and ensuring the smooth operation of software and equipment. Key Highlights: 1. Integration into a growing company 2. Access to a platform for technical training and certifications 3. Integration into a young and dynamic team **NEYOND \- The company where you will work:** We are a business consulting, technology, and outsourcing services company operating in accounting\-finance, tax, human resources, and business support areas. We seek to strengthen our internal IT department, whose mission is to support Neyond's business. **Main Responsibilities:** * Install, configure, and maintain various application software components and computer equipment; * Diagnose and resolve technical issues related to application software; * Diagnose hardware-related technical issues; * Manage outsourced processes related to hardware support; * Respond to technical assistance requests from users (e.g., helpdesk); * Prepare activity reports; * Support process reviews and task innovation initiatives; **Requirements:** * Secondary education (12th grade) in an IT-related technological course, or currently pursuing university studies in this field; * Minimum of 2 years' professional experience in similar roles; * Proficiency in Windows 11 and Microsoft 365 Apps; * Knowledge of Microsoft 365, Active Directory, PowerShell, VMware virtualization, and TCP/IP networks is highly valued; * Analytical and problem-solving skills; * Strong ability to consult and produce technical documentation; **Personal Profile:** * Dynamic, with initiative and proactivity; * Team-oriented; * Good communication and interpersonal skills; * High organizational capacity, strong sense of responsibility and autonomy; * Customer-oriented; **What the company offers you:** Opportunity to join a growing company; Hybrid work arrangement; Integration into a young and dynamic team; Competitive remuneration aligned with the role; Access to a training platform and preparation for technical certifications; If you are interested in this opportunity, please send your CV to the email \ with the reference "Helpdesk". The original job posting can be found at: https://www.itjobs.pt/oferta/513523/tecnico\-helpdesk\-lx