Job Summary: Servinform is seeking a Senior Project Manager with BPO experience to lead transition and implementation projects for new services in a dynamic and innovative environment. Key Highlights: 1. Lead strategic projects for the implementation and transition of BPO services. 2. Join a solid and growing company with 50 years of experience. 3. Opportunities for professional growth and development. **Description:** ---------------- At Servinform, we are looking for a Senior Project Manager with BPO DNA. If you have led implementation and transition projects for **BPO, Contact Center, or Backoffice services**, this opportunity is for you. We are a solid and rapidly growing company with nearly 50 years of experience in technological and business solutions. We employ over 6\.000 professionals across Spain, Portugal, Italy, and Colombia, serving more than 1\.500 national and international clients. At a pivotal moment of growth, we seek to hire a **Senior Project Manager** to lead transition and implementation projects for new BPO services. **What Are We Looking For?** We are not simply seeking a Project Manager. We seek someone who has firsthand knowledge of how a BPO environment operates and who has participated in launching new services—coordinating multidisciplinary teams and managing complex projects from inception to completion. Prior experience in **BPO, Contact Center, or Business Process Outsourcing companies**, leading implementation, transition, or operational transformation projects, is essential. **Main Responsibilities** * Lead implementation and transition projects for new Contact Center and Backoffice services. * Develop and manage the project plan, defining scope, schedule, milestones, resources, and budget. * Coordinate multidisciplinary teams involved in the transition (Operations, HR, IT, Training, Quality, Legal, Procurement, etc.). * Manage client relationships throughout all project phases, acting as the primary point of contact. * Identify, assess, and mitigate risks, establishing contingency plans when necessary. * Monitor adherence to deadlines, costs, quality standards, and defined objectives. * Coordinate knowledge transfer, training, and go-live activities. * Track KPIs and prepare periodic reports for management and clients. * Drive continuous improvement initiatives, process optimization, and standardization of methodologies within the PMO. **What Do We Offer?** * Permanent employment contract on a stable project, with opportunities for professional growth and development within a sector-leading company. * Competitive salary commensurate with experience and expertise. * Excellent working environment and collaborative culture. * Full-time working schedule. * 100% remote work mode, with occasional travel to Group Servinform offices when required by the project. * Working hours: Monday to Thursday, 9:00 a.m. to 6:30 p.m.; Friday, 9:00 a.m. to 3:00 p.m. * Reference location: Lisbon, Portugal. If you have experience leading implementation projects in the BPO or Contact Center sector and are seeking a strategic role with high organizational impact, we offer you the opportunity to join a dynamic, innovative, and continuously evolving environment. \*\*No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily toward achieving this goal.\*\* **Requirements:** --------------- * **What Profile Are We Seeking?** * University degree, preferably in Engineering, Business Administration, or related fields. * Minimum 5 years’ experience managing implementation or transition projects in BPO, Contact Center, or outsourcing companies. * Experience leading complex projects and coordinating multidisciplinary teams (without direct hierarchical authority). * Knowledge of operational functioning of Contact Center and Backoffice services. * Experience in project planning, budget management, scheduling, and risk control. * Ability to manage multiple projects simultaneously. * Excellent communication, negotiation, and influencing skills. * English proficiency at C1 level. * **Requirements:** * PMP (PMI) or PRINCE2 Practitioner certification. * Scrum Master, Product Owner, or Agile methodology certifications for flexible deployments. * Lean Six Sigma Green Belt or Black Belt certification (for operational process optimization). * Hybrid Methodologies: Ability to combine structured planning (Waterfall) with iterative and agile deliveries (Agile/Scrum). * Proficiency with project management tools such as MS Project, Jira, Monday, Planner, or similar. * Experience in digital transformation, process automation, or AI applied to operations. * Experience in Change Management.
João Santos
Indeed · HR
João Santos
Indeed · HR
