**Company Description** **Inetum** is a global leader in IT services, dedicated to delivering innovative solutions to our customers. We are committed to fostering a dynamic, inclusive and diversity-driven work environment where creativity and collaboration thrive. We operate in 19 countries and have over 28,000 employees worldwide. If you're looking for a **dynamic, innovative and technology-driven company**, Inetum is the place for you! Join **Inetum**! **Job Description** **Responsibilities:** * Provide level 2 technical support to end users, ensuring effective resolution of incidents and service requests. * Install, configure and support operating systems (Windows 10/11, macOS and basic Linux knowledge). * Manage user and group accounts through Entra ID and Active Directory. * Diagnose and replace hardware components in computers, laptops, printers and peripherals. * Use remote support tools such as TeamViewer. * Provide support for Microsoft 365 applications (Outlook, Teams, Excel, Word, among others). * Apply basic networking knowledge (TCP/IP, DHCP, DNS, VPN, corporate Wi-Fi). * Use endpoint management tools such as SCCM, Intune and Jamf Pro. * Create and apply Group Policy Objects (GPO) and manage access permissions. * Use ITSM platforms such as ServiceNow or GLPI for ticket logging and tracking. * Apply information security best practices (antivirus, encryption, access policies). * Automate repetitive tasks using simple PowerShell scripts. * Support identity and access management (IAM), including MFA, SSO and conditional access policies. **Qualifications** * Previous experience in Level 2 technical support. * Technical knowledge in the topics listed above. * Advanced English (minimum B2) – reading, writing and speaking. * Strong communication skills, proactive attitude and problem-solving focus. * Microsoft, ITIL or similar certifications. * Experience in multinational corporate environments. * Knowledge of agile methodologies.