Business Partner Shared Services

Description

Job Summary: We are seeking a professional to serve as the main point of contact between internal customers and IT, translating business needs into technological solutions that optimize processes in Shared Services. Key Highlights: 1. Main point of contact between internal customers and IT teams 2. Strong orientation toward internal customers and empathetic communication 3. Real opportunity for career progression **Responsibilities** --------------------- * Serve as the **main point of contact between internal customers** and IT teams; * Understand the **business processes of Shared Services** (Accounting, HR, Procurement, Treasury, among others); * Translate functional requirements into **clear and prioritized technical requirements**; * Support the **definition and implementation of technological solutions** that improve process efficiency; * **Manage and align stakeholder expectations**, ensuring smooth and transparent communication; * Identify opportunities for **process automation, digitization, and optimization**; * Collaborate with technical teams on the **delivery of projects and continuous improvements**. **Profile** ---------- * Bachelor’s degree or higher in **Management, Computer Engineering, Information Systems, or related fields**; * Experience in **Shared Services environments** (Finance, HR, Procurement, etc.); * Prior experience in **Business Partner, IT Account Manager, or IT Service Manager roles**; * Solid knowledge of **corporate processes and systems (ERP, HCM, etc.)**; * Strong **orientation toward internal customers**, with excellent communication and empathy skills; * Ability to **negotiate priorities** and **manage multiple stakeholders**; * Dynamic mindset, positive attitude, and drive to deliver results. * Preferred qualifications: * Experience in **IT project management** or digital transformation initiatives; * Certifications such as **ITIL, Agile, or similar**; * Fluency in **English** (written and spoken). **We Offer** -------------- * Integration into a solid and reputable Group currently implementing several growth projects. * Training and opportunities for professional and personal development. * Real opportunity for career progression, aligned with performance and demonstrated competencies. * Attractive working conditions and social benefits (Health Insurance, Life Insurance).