ServiceNow Consultant (ITSM)

Description

Job Summary: We are seeking a ServiceNow consultant to analyze, design, implement, and maintain solutions built on the ServiceNow platform, acting as a technical expert across all project phases. Key Highlights: 1. Be part of a dynamic and visionary ecosystem 2. Serve as a technical expert in ServiceNow 3. Collaborate within teams on challenging projects #### **About the ServiceNow Consultant (ITSM) Role** **Job Title**: **ServiceNow Consultant** **Location**: Lisbon, Porto, or Braga **Work Mode**: Hybrid (3 days per week in the office) **Join a dynamic ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and annual revenue exceeding €30M. With a presence in strategic markets including Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?** **Summary:** We seek a consultant responsible for analyzing, designing, implementing, and maintaining ServiceNow-based solutions aligned with our clients’ specific needs. You will serve as a technical expert, providing support and consultancy throughout the entire project lifecycle—from requirements analysis through implementation to post-implementation support. **Responsibilities:** * **Requirements Analysis:** + Gather and analyze clients’ business requirements, map current processes, and identify improvement opportunities. + Prepare functional and technical requirements documentation. * **Design and Configuration:** + Design and configure customized solutions on the ServiceNow platform, including workflows, forms, reports, and integrations. + Ensure solutions adhere to ServiceNow’s best practices and platform standards. * **Implementation:** + Coordinate and execute solution implementation, including configuration, testing, and data migration. + Train end users on platform functionalities. * **Support:** + Provide technical support to end users, resolving issues and incidents. + Monitor platform performance and perform necessary adjustments. **Requirements:** * **Experience:** + Proven experience implementing and configuring ServiceNow solutions, including modules such as ITSM, ITOM, etc. + In-depth knowledge of ServiceNow development best practices and methodologies. * **Technical Skills:** + Strong proficiency in scripting languages (JavaScript, Jelly) and development tools (Studio, Glide). + Experience integrating ServiceNow with other systems (APIs, web services). + Knowledge of databases (SQL). * **Interpersonal Skills:** + Excellent verbal and written communication skills. + Ability to work collaboratively in teams and across different business areas. + Capacity to manage multiple tasks simultaneously. * **Other Requirements:** + Fluent Portuguese; Advanced English (mandatory). + ServiceNow certifications (Certified System Administrator required) **\#VisionaryFuture \- Build the future, join our** **living** **ecosystem!**