Application Support Consultant

Description

Job Summary: Incident management, problem management, business support, development, enhancements, and configurations for the client's Salesforce Marketing Cloud and Data 360 solution. Key Highlights: 1. Experience with Salesforce Marketing Cloud and Data 360 2. ITIL incident and problem management 3. Corrective and evolutionary development **Company Description** Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be Inetum! **Job Description** **Objective:** Incident management, problem management, business support, development, enhancements, and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solution. **Key Responsibilities:** * Ensure monitoring, integrity, and availability of systems supporting operations; * Ensure adherence to ITIL best practices for incident and problem management; * Implement, manage, and maintain provisioning, configuration, and automation processes; * Application problem analysis; * Corrective and evolutionary development. **Technologies:** PL/SQL Salesforce Marketing Cloud knowledge (mandatory) Salesforce Data 360 (Data Cloud) knowledge (mandatory) **Notes:** * Minimum proven experience of 2\-3 years in 1st- and 2nd-line application support roles focused on the Salesforce Marketing Cloud product; * Certification as Marketing Cloud Email Specialist or Marketing Cloud Consultant is preferred; * Knowledge of Salesforce Data 360 (Data Cloud); * Certification as Certified Data 360 (Data Cloud) Consultant is preferred.