Senior IT Support

Description

Summary: This role involves providing IT Support L1/L2, collaborating on Level 3 tickets, and suggesting improvements to reduce ticket volume. Highlights: 1. Opportunity to collaborate on Level 3 tickets 2. Chance to suggest improvements and reduce ticket volume 3. Work with a specialized technology and information systems company Integer is a Portuguese consulting company specialized in Technology and Information Systems. Our core business is IT outsourcing services, software, nearshore projects, and tailor\-made solutions. We are partners with the main technology players worldwide and we work with national and multinational companies from several industries. Most of the projects we participate are in Portugal, Brazil, and throughout Europe. What set us apart is the experience of our team and our tech talent. Are you looking for new opportunities in the IT area? We have news for you! This could be the perfect challenge if you have: \- \+5 years experience in IT Support L1/L2 and Service Now (mandatory); \- Ability to review Level 3 tickets in collaboration with the Head of Daily Operations; \- Ability to suggest improvements, such as refresher sessions, user documentation, etc., to help reduce the number of tickets; \- Expertise of one of the LMS tools of the Market would be appreciated, if it is CSOD LMS it is a plus; \- Fluency in English (mandatory). If you have the desired amazINg tech talent and want to be part of the INTEGER team, respond to this ad with your updated CV. Localização do trabalho: Trabalho remoto híbrido em Lisboa