Russian Speaking Customer Advisor

Description

Summary: Join a multicultural team as a Russian-speaking Customer Support Representative for a global social media platform, ensuring user satisfaction and a secure online environment. Highlights: 1. Opportunity for vertical career growth into specialized roles 2. Comprehensive private healthcare and wellness resources 3. Vibrant, multicultural team in a state-of-the-art office **This position is strictly open to candidates who are already legally established and living within Portugal.** Are you aiming to elevate your professional trajectory within a diverse, high\-energy corporate hub in Lisbon? We are actively recruiting driven **Russian\-speaking Customer Support Representatives** to join a multicultural division representing a premier global social media platform. Serving as the primary point of contact for users, you will help cultivate an online ecosystem that is secure, functional, and highly collaborative. **Your Everyday Responsibilities** ---------------------------------- In this role, you will champion user satisfaction and safeguard digital communities: * **Inbound Support:** Deliver elite service to Russian\-speaking platform members via digital chat and email, managing inquiries regarding profile access, data security, and overall application features. * **Technical Problem\-Solving:** Research and resolve technical anomalies to ensure a seamless, friction\-free user journey. * **Safety Promotion:** Inform and guide users on platform policies and community standards, cultivating a safe and welcoming digital environment. * **Service Metrics:** Consistently achieve daily operational targets for speed and quality while maintaining an empathetic, professional approach. **What We Look For** -------------------- We value potential and cultural alignment over deep technical backgrounds. If you are eager to learn, our paid training framework will prepare you for success. * **Linguistic Skills:** Native or near\-native mastery of Russian, combined with a strong operational command of English (minimum B2 level) to successfully navigate internal training and corporate communication. * **Mandatory Legal Status:** You **must** currently hold valid Portuguese residency (*Título de Residência*), an official Refugee Card, or European Union citizenship. + *Please note: We do not offer international relocation support or visa sponsorship. Out\-of\-country applications will not be processed.* * **Professional Background:** Prior experience in a customer\-centric environment or hospitality role is preferred but completely optional. * **Roster Flexibility:** The capacity to adapt to a fast\-paced environment and work variable, rotating shift schedules. **Compensation \& Schedule** ---------------------------- * **Base Earnings:** €1,237 gross monthly salary (distributed across a standard 12\-month payroll). * **Weekly Hours:** A consistent 40\-hour work week, structured over 5 working days. * **Daily Shift Design:** 8 hours of active service paired with a 60\-minute unpaid lunch break. * **Operational Window:** Rotational shift patterns scheduled Monday through Sunday, operating anytime between **07:00 AM and 00:00 AM (Midnight)**. **Perks \& Benefits** --------------------- * **Career Trajectory:** Transparent avenues for vertical growth; we regularly advance internal professionals into specialized Analyst, Coach, and Team Leader positions. * **Medical \& Well\-being:** Comprehensive private healthcare coverage starting from your first active day, alongside dedicated wellness resources. * **Modern Work Culture:** Work from a state\-of\-the\-art, tech\-focused office alongside a vibrant team representing more than 50 nationalities. * **Social \& Lifestyle Extras:** Access to complimentary Portuguese language modules, corporate sports clubs, group surfing excursions, and regular team\-building celebrations. * **Corporate Stability:** Enjoy peace of mind with secure employment tied to one of the most visible and influential entities in modern technology.