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Summary: Perform administrative and sales support tasks, promote brand image, and deliver exceptional guest service within a luxury environment. Highlights: 1. Administrative and commercial support for the Sales and Marketing department. 2. Promote the hotel's brand image and offerings. 3. Interact with guests and ensure their satisfaction. **Additional Information** **Job Number**26063662 **Job Category**Sales \& Marketing **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle general administrative tasks to support the Sales and Marketing department (e.g., filing, sending emails or faxes, data entry, photocopying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, event orders). Promote the banner’s brand image both internally and externally. Gather materials and create information packs (e.g., brochures, promotional materials). Apply sales techniques that maximize revenue while retaining existing Marriott customers. Enter, retrieve, reconcile, and verify information (e.g., commissions, prospects, third parties) using the software employed in the sales process. Respond to guest inquiries regarding hotel facilities/services (e.g., operating hours, room types and rates, offers, promotions, entertainment, restaurants, special events). Serve as a guest contact point and communicate via telephone and email to respond to questions and requests. Follow and implement all chain policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance on property; respect confidentiality when disseminating banner- and/or hotel-specific information and protect all company assets. Welcome and receive all guests according to chain standards; anticipate and meet their needs; and thank them warmly. Use clear and courteous language in all communications; prepare and proofread written documents accurately and thoroughly; answer the telephone using appropriate language. Build positive and constructive professional relationships with peers; collaborate and support one another to achieve common goals; listen and respond appropriately to other employees’ concerns. Comply with quality requirements and standards. Move, lift, carry, pull, and place loads weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:At least 1 year of related work experience. Supervisory experience:None. Licenses or certifications:None. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We have fostered an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, Ritz-Carlton associates create such exceptional experiences that guests remember them long after their stay. The brand attracts the finest hospitality talent from around the globe, continuing the tradition of creating unforgettable memories. We believe that every individual can succeed if given the opportunity to be creative, caring, and empathetic. Each day, we define the standard for luxurious, exclusive, and unparalleled service worldwide. It is our great pride to offer our guests excellence in comfort and hospitality. Your role will be to ensure that the Ritz-Carlton brand’s standards of excellence are upheld each day—elegantly and thoughtfully. These standards form the foundation of Ritz-Carlton properties and drive us to exceed expectations daily. It is through these standards—and our belief that our culture contributes to our success—that Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz-Carlton team, you also become part of the Marriott International portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.
