Sales Support Specialist

Description

Summary: Join myPOS as a Sales Support Specialist, providing first-line support to merchants, partners, and sales consultants in a fast-moving fintech environment. Highlights: 1. Key contact for merchants, partners, and sales consultants 2. Opportunity to shape the future of payments in Fintech 3. Support sales activity and solve customer problems At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e\-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for a **Sales Support Specialist** to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! **About the role:** As a **Sales Support Specialist**, you will be a key point of contact for merchants, partners and sales consultants in the region. You will provide first\-line support across a wide range of commercial and operational topics, helping customers navigate our products, services and processes with confidence. This is a great opportunity for someone who enjoys working directly with customers, solving problems, supporting sales activity and being part of a fast\-moving fintech environment. **What you’ll do:** * Provide first\-line support to merchants, partners and sales consultants in the region, ensuring timely and accurate resolution of requests * Assist customers with questions related to myPOS accounts, and general product usage * Guide customers through the account opening process, ensuring clarity and a smooth customer experience * Identify opportunities for upselling, cross\-selling and retention based on customer needs * Monitor daily customer cases, including technical and commercial queries, complaints and follow\-ups * Maintain accurate information in CRM and internal systems and collaborate closely with teams across Sales, Operations, Business Development, Support and Finance **This role is perfect for you if you have:** * At least 1 year of experience in a customer\-facing role * Native\-level Portuguese and excellent English, both written and spoken * Strong communication skills and a customer\-oriented, problem\-solving mindset * Experience working with CRM, ticketing or administrative systems, as well as Microsoft Office tools * Interest in technology and willingness to build further knowledge in fintech and payment solutions * Proactive, flexible and collaborative approach, with strong attention to detail **Why you should join myPOS:** * Vibrant international team operating in hi\-tech environment * Annual salary reviews, promotions and performance bonuses * myPOS Academy for upskilling and training * Unlimited access to courses on LinkedIn Learning * Annual individual training and development budget * Refer a friend bonus as we know that working with friends is fun * Teambuilding, social activities and networks on a multi\-national level **What we offer:** * Private Health Insurance * Meal Vouchers * 22 days annual holiday **Who we are:** Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. **Pro tip:** Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth! *myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.* *Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short\-listed candidates will be contacted. Good luck!* Department Sales Locations Lisbon