Observability Specialist

Description

Job Summary: We are seeking an Observability Specialist to lead the evolution of monitoring toward a governed, data-driven model, focused on actionable dashboards and reduction of operational noise. Key Highlights: 1. Lead the evolution of monitoring toward a governed, data-driven model 2. Focus on creating actionable dashboards and alerts 3. Directly contributes to faster and more informed decision-making At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding each client’s unique needs and providing specialized support across all phases. Our team is dedicated to fostering a positive and inclusive work environment where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. **About the role:** We are looking for an Observability Specialist to lead the evolution of monitoring toward a governed, data-driven model. The role focuses on creating actionable dashboards and alerts, reducing operational noise, and continuously improving incident quality—directly contributing to faster and more informed decision-making and technical team efficiency. **Requirements:** * 5+ years of experience in **monitoring, observability, SRE, or ops analytics** * 2+ years of hands-on experience with **Dynatrace** (administration, configuration, alerting, and dashboards) * Proven experience in **reducing false positives and improving incident quality** * Experience in **alert governance** (alert matrix, thresholds, severity, ownership) * Solid knowledge of **Grafana** (dashboard governance, naming conventions, versioning) * Experience with **Zabbix** and integration with operational channels (preferred) * Experience integrating with **ITSM** (e.g., **ServiceNow**) and **event management** (preferred) * Strong knowledge of **end-to-end observability, event correlation, and troubleshooting** * Experience with **SLIs/SLOs** (preferred) * **Dynatrace certifications** or **SRE certifications** (preferred) * Strong **communication skills**, **pragmatism**, and **focus on signal quality** (signal vs. noise) Work Location: Hybrid remote work based in Lisbon