Customer Service Representative

Description

Job Summary: A B2B Customer Service professional focused on order management and case handling in CRM, ensuring rigorous and high-quality service. Key Highlights: 1. Focus on order management and case organization in CRM (Salesforce). 2. Proactive and rigorous communication with B2B customers. 3. Opportunity to join a team in the hearing healthcare field. At WSA, we help millions of people with hearing loss rediscover the joy of hearing. We believe that hearing unlocks human potential—and that sound is not merely something you hear, but something you feel, share, and live—a truly wonderful experience. Guided by this vision, we design and manufacture innovative hearing aids, delivering an exceptional auditory experience to people with hearing loss worldwide. We work closely with customers and partners to ensure these solutions reach as many people as possible. WSA Portugal, headquartered in Carnaxide, is strengthening its Customer Service team and seeking a customer-oriented professional with strong attention to detail. The role will primarily focus on order management and on opening, processing, tracking, and closing cases in CRM (Salesforce), ensuring rigorous, proactive, and high-quality B2B service. Key Responsibilities * Receiving, validating, registering, and monitoring orders (lead times, stock levels, backorders, shipments) in coordination with the factory. * Opening, classifying, updating, and closing Cases in Salesforce, ensuring traceability and data quality. * Recording and managing Issues to resolution: triage, escalation, follow-up, customer communication, and solution validation. * Communicating with customers (hearing centers and partners) via email and telephone. Required Profile Prior experience in B2B Customer Service and/or order management. Strong organizational skills, attention to detail, and focus on effective problem resolution. Good written and verbal communication skills, with empathy and assertiveness. Proficiency with digital tools: CRM (Salesforce experience is preferred) and Excel (intermediate level). Team spirit and ability to collaborate effectively across internal departments. English language proficiency is an advantage. What We Offer: Competitive Salary Package Continuous Training Hybrid Work Model Additional Benefits Social and Psychological Well-being Tools Send your application directly to pt.rh@wsa.com Employment Type: Full-time Benefits: * Meal Card/Ticket * Health Insurance