Front Office Assistant (m/f)

Description

Job Summary: A professional to manage appointments, customer service, promote sales, and ensure process management and repair tracking in the automotive sector. Key Highlights: 1. Integration into a solid, dynamic, and growing company 2. Focus on customer service and process management 3. Proactive and versatile role A prestigious client company in the automotive sector seeks to recruit, through our agency, Responsibilities * Jointly manage, with the Front-Office Area Manager, the appointment schedule; * Provide customer service to internal and external clients, particularly for scheduling vehicle inspections, repair appointments, and vehicle collection upon completion of repairs; * Promote sales of complementary services beyond vehicle repairs; * Execute the opening and management of assistance processes and related tasks, in accordance with the company's current procedures; * Ensure clarification or appropriate referral of technical queries within the claims process; * Complete the Courtesy Vehicle Contract (via the Rent-a-Car fleet management application) and ensure delivery of the courtesy vehicle to customers; * Ensure customers receive real-time information regarding the status and progress of their vehicle repair process. * Maintain order and comfort conditions for customers in the Front-Office Area (cleaning, tidying, waiting area). Requirements * Minimum qualification: 12th grade or higher (higher education is an advantage); * Experience in commercial areas (customer service); * Knowledge of the insurance sector (preferred); * Sense of responsibility and ability to work independently; * Strong communication and interpersonal skills; * Customer orientation; * Proactivity, autonomy, and versatility; * Valid driver's license (mandatory); * English language proficiency; * User-level computer skills (MS Office environment); * Immediate availability. We Offer * Integration into a solid, dynamic, and growing company; * Attractive salary conditions commensurate with the responsibilities of the role. Work Location: Queluz The personal data provided by the candidate will be collected and processed confidentially for recruitment and selection purposes, in compliance with the General Data Protection Regulation (GDPR). The candidate's personal data will be retained in our database for 24 months. For further details, please consult our privacy policy. Type of Position: Full-time Salary: €920.00 per month Benefits: * Meal card/ticket Work Location: On-site