Hotel Front Office Manager

Description

Job Summary: We are seeking a dynamic and experienced professional to lead the front desk team, manage daily operations, and ensure excellent service for our guests. Key Highlights: 1. Team leadership and front desk coordination 2. Daily operations management and excellence in customer service 3. Integration into a dynamic team and challenging environment We are looking for a dynamic and experienced professional to lead the front desk team and ensure excellent service for our guests. Key Responsibilities: • Coordinate and lead the front desk team; • Ensure excellent service and a memorable guest experience; • Manage reservations, check-ins, check-outs, and all daily front desk operations; • Resolve issues, requests, and complaints professionally and efficiently; • Participate in front desk financial management, including billing, cash closing, and night audit; • Ensure compliance with internal procedures. Requirements: • Experience in leadership roles; • Knowledge of the New Hotel system, including reservation management and front office operations; • Strong communication, organizational, and team leadership skills; • Strong customer orientation and problem-solving ability; • Good command of Portuguese and English; • Sense of responsibility, proactivity, and attention to detail. We Offer: • Integration into a dynamic team; • A challenging work environment.