100% Remote Work | Full-time Salary & Growth Initial phase (training and validation): USD 500/month + bonus After validation: base salary of USD 800/month + performance bonus With strong performance, your earnings can reach up to approximately USD 2,200/month Fluent English is mandatory. Candidates without fluent English will not be considered. Full-time availability (8 hours/day, 5 days/week) is also mandatory. About the role: InsightOrba is an international platform offering emotional support and guidance, including topics related to astrology. We are seeking a Support Manager to lead a team of customer service agents providing support via app (chat). The focus is on delivering human, empathetic, and professional service. Your responsibilities: - Lead and monitor the customer service team in real time during chat interactions - Ensure communication is always clear, respectful, and empathetic - Provide prompt, constructive feedback to improve team performance - Track metrics and results, and suggest improvements - Maintain close communication with management and assist in decision-making - Foster a positive work environment characterized by teamwork and motivation Mandatory requirements: - Experience in leadership, coordination, or management of support/customer service teams - Fluent English (mandatory) – all training and work is conducted in English - Excellent written and interpersonal communication skills - Fast typing speed and clear written English - Responsible, organized, and punctual profile - Full-time availability (8 hours/day, 5 days/week) What we offer: - Initial salary: USD 500/month during the training and validation phase, already including potential bonus - After validation: base salary of USD 800/month + performance bonus (total earnings up to approximately USD 2,200/month) - Paid online training, with support from day one - 100% remote work - International, modern, and collaborative team with real growth opportunities