Browse
···
Log in / Register
Job Summary: We are seeking a professional to ensure customer satisfaction, lead the Reception team, and coordinate operations to promote the Mama Shelter experience. Key Highlights: 1. Personalized and warm customer experience 2. Natural and effective leadership of the Front Office team 3. Focus on sales, occupancy optimization, and confidentiality **Company Description** At Mama Shelter, we believe our team is our greatest asset. Regardless of your role, everyone is essential in making the customer experience as memorable as possible. Our mission: to bring people small moments of happiness. Just like our Mama Shelters—each more original than the next—we believe in good humor, engagement, and strong human values when recruiting talent. Our growth enables us to offer our teams significant career paths through internal development and international mobility—not based on diplomas or years of experience. Joining us is a human adventure, just like the journey of our founders, the Trigano family. **——** *Our commitment to diversity and inclusion: Mama Shelter is an inclusive company, and our ambition is to recruit and promote diverse talents. Our job postings are gender-neutral. Here, masculine forms are used solely for textual conciseness.* **Job Description** * Our customers and our Reception team are in good hands with you ✊. * Like a mother, you ensure every check-in and interaction is personalized and warm—not only at the beginning but sustained throughout the stay. * You guide and supervise the FO team. * You are responsible for smooth shift operations through excellent preparation and task distribution. * You manage cash registers and verify all outstanding accounts. * You respond directly to customer requests and complaints. * You actively promote Mama services, including our shop (product sales and merchandising), restaurant, and events. * As the true coordinator for the Reception Manager and their assistant, you step in during their absence and report and communicate all relevant information at the end of each shift. * The customer experience must be flawless—and you are its guarantor ✨. **Qualifications** **MADE FOR YOU? ONLY IF...** * Attention to detail matters to you—nothing escapes you thanks to your foresight! * You are a diplomat and know how to bridge communication between your superior and your team. * You’ve taught your team how to upsell—without becoming the Wolf of Wall Street. * You handle pressure and stress well—the Master Yoda has taught you everything… ️. * Confidentiality is essential to you: what happens at Mama stays at Mama. * Team spirit is your strength—like the “Suits-and-Ties Gladiators” with Olivia Pope. * You know how to optimize sales and occupancy: 100% OBJECTIVE! * You were the one who welcomed the “new kid” into the group at the start of the school year! **YOUR SMALL EXTRA PERKS:** For you, *The Shining* isn’t just a horror film—it’s above all, a film about a hotel. Your leadership is natural and effective; everyone knows that when Mama is away, the kids play—but Mama can count on you! ✊ You have extensive experience with the PMS “Opera”. Like Michael Scofield, you may have tattoos—and won’t scare the children! **Additional Information** **Recruitment process** We’re sure you know the song * **Verse 1:** We schedule an initial phone interview with you if your application matches our rhythm... **Chorus:** After a successful phone interview, we meet with the FO Management! Be strong! (chorus x2 depending on position) **Final Verse:** Naturally, you’ll receive a response from us—whether positive or negative.
