Inside Sales

Description

Job Summary: We are seeking a dynamic and commercially oriented professional to join our B2B team, focused on prospecting, post-sales support, and professional customer management, while activating campaigns and the digital channel. Key Highlights: 1. Focus on B2B prospecting and follow-up 2. Customer management and campaign activation 3. Professional channel development **Job Description:** We are looking for a dynamic, organized, and highly commercial professional to join our team and support the growth of the B2B professional channel. The role will play a fundamental part in market prospecting, post-sales follow-up, commercial activation of campaigns, and managing relationships with professional customers. **Main Tasks and Responsibilities:** **Commercial Prospecting** * Conduct active telephone-based market prospecting; * Identify and qualify new customers; * Schedule commercial opportunities for the sales team; * Reactivate inactive customers; * Update and manage information in the CRM. **Post-Sales Management** * Follow up with customers after sale; * Ensure satisfaction and retention; * Provide operational support to the sales team; * Track orders and resolve incidents. **B2B Channel Management** * Support customers in using the B2B platform; * Monitor orders and online activity; * Promote use of the digital channel; * Support campaign and commercial content management. **Commercial Campaign Follow-Up** * Contact professional customers after campaigns; * Promote campaigns, product launches, and promotional actions; * Stimulate conversion and repeat purchases; * Support commercial outreach to the professional channel. **Candidate Profile:** * Experience in commercial roles, inside sales, telemarketing, or commercial support; * Strong communication and negotiation skills; * Goal- and results-oriented profile; * Good organizational and follow-up skills; * Comfort with telephone contact; * Knowledge of CRM tools and digital platforms; * Proactive attitude and team spirit. **Required Qualifications and Behaviors:** * Higher education degree in Management, Economics, or related field; * Proficiency with computer tools (Windows applications); * Prior experience in similar roles (mandatory); * Strong oral and written communication and empathy skills; * Analytical ability and attention to detail; * Conflict management and stress resistance; * Interpersonal relationship skills; * Planning and organizational ability; * Solid application software knowledge; * Immediate and flexible availability. * Dynamism and willingness to work; * High sense of responsibility; * Versatility and team-oriented mindset; * Ability to work under pressure and focus on results; * Adaptability to change and commitment to continuous improvement; * Organized individual; Languages: Intermediate level of English Benefits: * Meal card/voucher * Transportation allowance Work Location: On-site