Job Summary: The Salesperson is responsible for proactive and personalized customer service, selling solutions, in-depth knowledge of products and digital tools to ensure customer satisfaction. Key Highlights: 1. Proactive and personalized customer service. 2. Sales of solutions and services using digital tools. 3. Integration into a multinational company with a Human First culture. #### **Store: Funchal** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building a relationship of trust that ensures retention of Resident Customers; * Be responsible for solution sales to customers, anticipating and accurately identifying Resident Customers’ needs, supporting them in selecting the best solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Be familiar with digital tools available to Resident Customers and the various sales channels (website and kiosk), utilizing them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your assigned section remains Clean, Signposted, and Safe, maintaining an attractive presentation of products on shelves/podiums, as well as all instructional materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade or Technical Professional Course; * 1 to 2 years of experience as a salesperson; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
