Helpdesk

Description

Job Summary: We are seeking an IT Technician to join a dynamic team, providing technical support and ensuring the smooth operation of the technological infrastructure. Key Highlights: 1. Career advancement opportunities 2. Professional development in international markets 3. Support for professional and personal growth Join Axians, where innovation grows on trust and autonomy, and every challenge is an opportunity to create impactful technology. **Helpdesk** **What We Are Looking For:** We are looking for an **IT Technician** to join a dynamic team, where you will play a key role in supporting users and ensuring the smooth operation of the technological infrastructure. You will have the opportunity to provide hands-on technical support, resolve hardware and software incidents, configure equipment, and contribute to operational continuity and efficiency within a collaborative, service-quality-focused environment. **Your Day-to-Day Responsibilities:** * Ensure helpdesk incident response and resolution; * Log, monitor, and close helpdesk requests; * Provide direct technical support to users; * Diagnose and resolve hardware and software-related issues; * Configure and install IT equipment; * Manage user accounts and corresponding access permissions; * Support users in utilizing provided applications and IT tools; * Perform and maintain an updated hardware inventory; **Your Key Competencies:** * Professional qualification in IT Management (Level 4) or equivalent (mandatory) * Ability to efficiently diagnose and resolve hardware, software, network, and peripheral issues, ensuring operational continuity and user satisfaction. * Strong communication skills, teamwork spirit, and user orientation, delivering both on-site and remote support professionally and courteously. * Organized, responsible, capable of prioritizing tasks, adapting to new technologies, and continuously learning. * Autonomy in carrying out tasks assigned by the team coordinator. * Availability for 100% on-site work. **What We Offer:** **Opportunities to Advance Your Career** By joining Axians’ large-scale projects, you can pursue training and certifications across various technology domains to enhance your expertise. **Professional Development in International Markets** Through our international projects, you’ll be challenged, gain experience, prove your value, and truly excel at what you do. **Exciting Large-Scale Challenges** We offer challenges tailored to your abilities, enabling you to develop skills in your preferred area—and perhaps become an expert. **Support for Professional and Personal Growth** You benefit from Axians’ offerings, including the Friend Get a Friend program and career progression through a structured career plan. Axians is VINCI Energies’ brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact on organizations and society. **Join Axians** At Axians, we believe talent has no single profile. We value diversity and foster an inclusive environment where everyone has space to grow and contribute. If you have a disability or impairment, we aim to ensure equal opportunities throughout the entire recruitment and onboarding process. Where necessary, we provide reasonable accommodations to enable participation on equal terms. If you require any accommodation, please contact us via email at **recrutamento.axianspt@axians.com**