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Our mission is to give professionals the tools they need to run their businesses more efficiently and sustainably.\n\n \n\nVroomly is **profitable** and **growing fas****t,** with increasing **momentum internationally.** \n\nToday, the company brings together **120 employees** across two complementary hubs :\n\n* **Paris,** home to Product, Marketing, Purchasing and Supply teams\n* **Lisbon**, where Operations, Sales and Care teams support automotive repair shops on a daily basis.\n\n**Joining Vroomly means playing an active role in transforming a mobility\\-critical industry, while contributing to the rapid growth of a fast\\-scaling international company.**\n\n**Job Description :**\n---------------------\n\n\nYou will be the operational architect of our B2B Customer Care system.\n\n\nYour mission: to **design, secure and scale** our support system (tools, data, processes), ensuring a **fast, smooth and measurable customer experience**.\n\n\nYou’ll work with Data Analysts who handle insights, your job is to **prepare, structure and automate** the system so their dashboards are reliable, usable and relevant.\n\n**Responsibilities**\n--------------------\n\n### **1\\. System \\& Data Quality Design**\n\n\nManage the operational architecture of Zendesk and CRM for Customer Care: fields, workflows, permissions and processes\n\n* Define and enforce clear **data quality standards**: consistency, accuracy, reliability, not cleaning data manually, but designing systems to **prevent errors**\n* Ensure that existing dashboards (CSAT, FCR, contact volume, resolution time) are powered by **reliable, actionable data**\n* Regularly audit the Care system and lead improvement initiatives\n\n### **2\\. Automation \\& Process Scalability**\n\n* Design automation flows across Zendesk, HubSpot, Slack, Google Workspace\n* Implement smart workflows and triggers to reduce manual work, speed up response times and improve data integrity\n* Synchronize customer data between tools using APIs or Zapier, with sustainable, well\\-documented architecture (including possible use of Google Sheets as a connector)\n\n### **3\\. Performance Monitoring \\& Continuous Improvement**\n\n* Identify and address operational bottlenecks: high contact rates, escalations, backlog, low self\\-service usage\n* Drive improvements in key Customer Care KPIs: CSAT, FCR, resolution time, customer autonomy, cost per ticket\n* Collaborate with Product, Tech, Sales and CX teams on major structural upgrades: new integrations, help center improvements, automation of the customer lifecycle.\n\n\n**You're a great fit if :**\n\n* You see **Ops as a growth driver**, not a back\\-office function\n* You know how to **design systems**, not just execute tasks\n* You're proficient with **Zendesk, HubSpot or other CRMs, Zapier, APIs, Google Sheets and automation**\n* You're focused on **data reliability** and **customer experience**\n* You prioritize **scalability over quick fixes**, **customer impact over technical complexity**\n* You make the complex feel simple, without adding red tape\n* You're proficient with SQL (**mandatory**)\n\n### **Interview process**\n\n* Introduction call with **Mélody (Talent Acquisition Specialist)**\n* Culture \\& fit interview with **Jen (Customer Experience Officer)**\n* Case study with **Jen \\& Martin (Chief of Staff)**\n\n### **Our Benefits**\n\n**1\\. 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Our different backgrounds and know\\-how are key in developing solutions and experiences for digital clients.\n\n**Face challenges** and learn other ways of thinking and seeing the world \\- there’s always room for your energy and creativity.\n\n**About the role**\n\n\nWe are looking for a Quality Assurance Engineer with strong experience in functional, frontend and integration testing, capable of working autonomously across complex systems and multiple stakeholders. This role requires solid analytical skills to interpret business and technical requirements, validate end\\-to\\-end customer journeys, and ensure high\\-quality software delivery across UI and API layers. 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Gomes Freire 5A, 1150-175 Lisboa, Portugal","infoId":"6510481325773112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Python Engineer - Lisboa","content":"ISPROX – We are a Human Resources Consultancy specialized in talent acquisition for business organizations. Our goal is to select talent for companies that prioritize human value and place people at the heart of their policies. We operate nationwide to ensure we remain close to both our clients and candidates\n\n**Description:**\n\n\nFrom ISPROX, we select for our client, a cutting\\-edge software company in Lisbon, known for transforming bold ideas into real\\-world impact. They are a team of visionaries where Generative AI meets brilliant engineering to create solutions that are not just intelligent – they are transformative. \n\n \n\nWe are looking for an **Python Engineer** **– IA Generativa** with a strong passion for innovative technology in the IT sector\n\n **Responsibilities:** \n\n* Design and develop robust applications using Python, with a focus on Generative AI.\n* Implement and optimise workflows using LangChain and LangGraph.\n* Collaborate in creating scalable microservices and REST APIs.\n* Manage data architectures effectively, employing RAG techniques.\n* Lead technical discussions and mentor junior developers.\n* Ensure high\\-quality code through Test\\-Driven Development and comprehensive testing.\n\n \n\nOur client values teamwork, creativity, and a commitment to pushing boundaries in the field of IA Generativa. 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Candidates should also have practical experience with Generative AI, particularly in developing products that leverage LLMs. \n\n \n\n* Minimum 6 months of hands\\-on experience in Generative AI.\n* Proficiency in LangChain and LangGraph.\n* Solid experience with cloud computing platforms (AWS or Azure).\n* Ability to manage container orchestration using Docker and Kubernetes.\n* Competency in Agile methodologies, specifically in Scrum/Kanban settings.\n\n \n\nDesirable qualifications may include familiarity with prompt engineering and a background in open\\-source contributions. Additionally, candidates with experience using vector databases will find themselves at an advantage. \n\n \n\nThis role represents a fantastic opportunity to join a leading software development team that is at the forefront of technological innovation in Generative AI. 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Make It Matter.**\n\n\nYou are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.\n\n**How you will contribute**\n\n\nYou will use your in\\-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co\\-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.\n\n**What you will bring**\n\n\nA desire to drive your future and accelerate your career. 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If you think the open position you see is right for you, we encourage you to apply!*Our people make all the difference in our succes*\nMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n\n\nExcited to grow your career?\n\n\nWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!\n\n\nIF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER\n\n\nJob Type\n\n\nRegular\nService Operations (Delivery)\nGlobal Business Services","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768358556476","seoName":"HR+Generalist+%28Iberia%3A+Spain+%26+Portugal%29+-+Lisbon+based+-+hybrid","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pt.ok.com/en/city-canecas/cate-recruitment-internal/hr%2Bgeneralist%2B%2528iberia%253a%2Bspain%2B%2526%2Bportugal%2529%2B-%2Blisbon%2Bbased%2B-%2Bhybrid-6506989522892912/","localIds":"79","cateId":null,"tid":null,"logParams":{"tid":"ad16d4d5-fedd-425d-bff4-1e5b3ea6f717","sid":"a2d9e78c-6df9-4b09-95e3-4b3972caa6e7"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sobral de Monte Agraco,Lisbon","unit":null}]},"addDate":1768358556476,"categoryName":"Recruitment - Internal","postCode":null,"secondCateCode":"human-resources-recruitment","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4229,4237","location":"PV49+C7 Lisbon, Portugal","infoId":"6504853509184212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Home Helper M/F – Alvalade - 48-Hour Shifts","content":"**Interdomicílio** is a company with the innovative concept *\"one call, a world of services\"*, specializing in integrated home-based services, namely: Domestic Service, Home Maintenance, Home Care Support, and Elderly Assistance.\n\nWe are recruiting a **Live-in Home Helper (M/F) – 48-Hour Shifts** to provide care for elderly individuals.\n\nMonitoring, supervision, personal hygiene assistance, household cleaning, laundry handling, meal preparation, accompanying to external locations upon request, and administration of prescribed medication.\n\n**Profile:** \n\\- Experience caring for elderly individuals (semi-dependent and fully dependent);\n\n\\- Experience performing domestic tasks (house cleaning, ironing, meal preparation);\n\n\\- Portuguese professional references;\n\n\\- Valid documentation in Portugal.\n\n**Offer:** \n\\- Good working conditions;\n\n\\- Service provision contract;\n\n\\- Integration into an innovative project.\n\nSend your CV to: **recrutamento@interdomicilio.pt**\n\nJob Type: Full-time\n\nExperience:\n\n* Patient Care: 1 year (Required)","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768191680404","seoName":"domestic-helper-m-f-alvalade-shifts-48h","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pt.ok.com/en/city-canecas/cate-recruitment-internal/domestic-helper-m-f-alvalade-shifts-48h-6504853509184212/","localIds":"79","cateId":null,"tid":null,"logParams":{"tid":"f4fa0c8d-b76d-4036-a281-084f91472b1b","sid":"a2d9e78c-6df9-4b09-95e3-4b3972caa6e7"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sobral de Monte Agraco,Lisbon","unit":null}]},"addDate":1768191680404,"categoryName":"Recruitment - Internal","postCode":null,"secondCateCode":"human-resources-recruitment","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4229,4237","location":"PV49+C7 Lisbon, Portugal","infoId":"6504851976973112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Delivery Manager - Europe, 100% remote","content":"We are on a mission to contribute to a **zero\\-waste future** by drastically reducing food waste, fuel consumption, costs, and most importantly, **CO₂ emissions** in the airline industry. Every role in our company is a direct contributor to this vision \\- and as our **Delivery Manager**, you’ll be at the heart of the team that makes it possible.\n\n\nYou will report directly to our **Head of Technology** and collaborate closely across multiple teams to drive mission critical features forward.\n\n#### **Key Responsibilities**\n\n* **Own the delivery plan from roadmap to release**: build week\\-by\\-week milestones, map dependencies, and maintain a living critical path across Web/API (.NET/Angular), iOS, Identity/OIDC, and API integrations.\n* **Run the cadence:** facilitate planning, stand\\-ups and other agile ceremonies release readiness, and post\\-release reviews; keep status crisp and risk\\-based.\n* **Release management:** define and enforce release criteria, coordinate flags/rollbacks, verify in\\-prod health via dashboards, and ensure reversible changes.\n* **Stakeholder alignment:** keep Product, Engineering, QA, Security, Customer Success, and external vendors/agency aligned to the same plan and dates.\n* **Vendor management :** set milestones/SLA with external agencies or partners; integrate their artifacts into one release train.\n* **Risk \\& change control:** maintain RAID log, highlight trade\\-offs early, drive decision records, and manage scope/time/resource options with Product \\& Eng.\n\n#### **What will make you successful**\n\n* 5 years managing tech delivery (projects/programs) with cross‑functional teams, ideally gained within a product company environment\n* Strong experience in IT Project Management\n* **Strong technical background around Software Engineering**.\n* Strong expertise with the Software Development Lifecycle.\n* Expertise and strong knowledge on how B2B web apps are built.\n* Strong Agile experience (Scrum/Kanban) and the ability to tailor processes pragmatically.\n* Proven stakeholder management (product, engineering, leadership; clients if applicable).\n* Solid planning and execution: roadmap/milestones, dependencies, risks/issues, change control.\n* Excellent communication: concise updates, executive\\-ready reports, run steering meetings.\n* Proficient with Jira/Confluence and comfortable with modern software lifecycle basics like GitHub Actions and feature flagging tools like Launch darkly.\n* Can\\-do attitude and going the extra mile for customers.\n\n#### **Language**\n\n\nMin. 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More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65\\+ million customers get more from their money every day.\n\n\nAs we continue our lightning\\-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000\\+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.\n\n**About the role**\nGrowth at Revolut is where strategy, data, and creativity come together. 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Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D\\&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard\\-working team.*\n\n***Important notice for candidates:***\n\n*Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.*\n\n* ***Only apply through official Revolut channels.*** *We don’t use any third\\-party services or platforms for our recruitment.*\n* ***Always double\\-check the emails you receive.*** *Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.*\n\n***We won't ask for payment or personal financial information during the hiring process.*** *If anyone does ask you for this, it’s a scam. Report it immediately.*\n\n*By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. 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